Extended Stay America - El Paso - Airport

Business response:

Dear Martha, Thank you for sharing your feedback. We are glad your stay met your needs and appreciate your comments regarding the breakfast and property updates. Our complimentary breakfast is designed as a grab-and-go option, providing a quick and convenient start to the day. We understand it may have felt limited during your stay. Your comments are valuable, and we will share them with our team to identify areas where updates and improvements can be made. We look forward to welcoming you back the next time you are in the a... read more

Business response:

Dear Raymundo, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Adrian, Thank you for sharing your feedback. It is reassuring to know you found the nearby shops convenient, though it is concerning that the room did not reflect your request for a smoke-free environment. A fresh and comfortable space is essential, and we regret the smell you encountered upon arrival. While designated smoking areas are provided, additional steps will be taken to reinforce policies and improve overall upkeep. Your comments are truly appreciated, as they guide us in enhancing the quality of future guest ... read more