Extended Stay America - El Paso - Airport

Business response:

Dear Guest, Thank you for sharing your feedback for Extended Stay America. We are glad to hear that most aspects of your stay were comfortable. However, we sincerely apologize for the inconvenience caused in the bathroom. This is not the experience we want for our guests, and we will be addressing this with our maintenance team to ensure it is resolved promptly and does not recur. We hope you’ll allow us the opportunity to provide you with a smoother and more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sinc... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that your room was comfortable, but we sincerely apologize for the concerns you experienced during your stay. We regret that the lobby did not meet your expectations, nor did our breakfast offerings please you. Your comments are important, and we will be reviewing them with our team to ensure improvements are made. Our maintenance team is already at work to check the issues with your room's sink. We appreciate your patience and hope to have the opportunity ... read more