This profile has been claimed by the business owner or representative.
Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A good stay
The staff was super kind and helpful, especially since I got there in the middle of the night. The facilities were really nice and clean. The only issue I had was that it was a bit noisy as the garbage truck came early in the morning.
Business response:
Dear Guest, Thank you for your kind words about our team and facilities. We are pleased that we could assist you, especially with your late arrival. We apologize for the early morning noise and appreciate your understanding. We look forward to welcoming you back to Extended Stay America for an even more comfortable stay in the future. Sincerely, Hotel Management
Great
Business response:
Dear Guest, Thank you for choosing to stay with us and posting your review. We’re delighted to know you had an overall great experience and truly appreciate you taking the time to share it. It’s always rewarding to hear when our guests leave satisfied. We look forward to welcoming you back to Extended Stay America for another pleasant and comfortable visit soon. Sincerely, Hotel Management
Some staff was good. Some seemed like they did not want to be there. The rooms are ok. This is where the famouse you get what you pay for comes in play. Not super fancy. The color on the tub was peeling off. But for the price. I would stay there again for sure. The wifi situation is a joke. They want you to pay for streaming on wifi. Thats the only thing i would say is bad.
Business response:
Dear Guest, Thank you for being our guest and for sharing your feedback. We’re glad to hear that you found our rooms satisfactory for the value and that some of our staff made a positive impression. However, we apologize for the issues you experienced, including the peeling tub and limited Wi-Fi service. Your comments have been shared with our team to help address these areas and improve the overall guest experience. We appreciate your understanding and hope you will consider staying with us again for a more satisfying visit... read more
The room smelled dirty and like pickles.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,734 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.