Extended Stay America - El Paso - Airport

Business response:

Dear Kathryn, Thank you for taking the time to share your experience. We regret that the lack of an elevator impacted your stay and caused inconvenience during your visit. Your feedback is greatly appreciated and will be shared with our team as we continue to look for ways to enhance the guest experience. We hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management 

Business response:

Dear Reyna, Thank you for choosing us and for sharing your comments. We regret that the condition of the room and the odor impacted your stay. Providing a fresh and comfortable environment is important to us, and it's clear we fell short in this instance. Your feedback is being reviewed with our team to address these concerns and improve the quality of our accommodations. We appreciate your comments and hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Mrs. Ferreia, thank you for the positive remarks I will definitely let my staff know. Regarding the elevator, maybe we didn't inform you at check in but we do have an elevator we are sorry that you were not informed and had to carry your luggage, but we do have an elevator. We hope to see soon. 

Business response:

Dear Anita, We’re delighted to hear that you had a relaxing and comfortable stay overall! Thank you for your kind words and for sharing your valuable feedback. We appreciate you bringing the condition of the flooring to our attention. At Extended Stay America, we continually strive to enhance the guest experience. We will share your comments with our team as we work on future updates. We look forward to welcoming you back and providing you with an even better stay on your next visit! Sincerely, Hotel Management 

Business response:

Dear Leticia, Thank you for your kind words and for choosing to stay with us. We’re delighted to hear that you had a great stay and enjoyed our convenient location. Whether it was the nearby dining, shopping, or ease of access to local attractions, we’re glad our property met your expectations. Positive feedback like yours encourages our team to continue providing quality service and a welcoming atmosphere for all our guests. Your satisfaction is our top priority, and we’re grateful for your support. We truly appreciate your... read more

Business response:

Dear Whitney, Thank you for sharing your experience with us. We’re pleased to know that our location added value to your stay and made it easy to access nearby shopping and dining options. However, we regret any issues that may have prevented you from having an outstanding stay. We hope to have the opportunity to welcome you again and provide an even more enjoyable and seamless experience next time. Sincerely, Hotel Management 

Business response:

Dear Kimberly, Thank you for staying with us and for sharing your comments. We’re glad to hear that your experience with the front office left a positive impression—it means a lot to our team. While we’re sorry to learn that some aspects of the room didn’t fully meet expectations, we appreciate your understanding. Your feedback helps us improve, and we’ll certainly use it moving forward. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for an even better stay. Sincerely, Hotel Managemen... read more