Extended Stay America - El Paso - Airport

Business response:

Dear Guest, Thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found your room clean and appreciated our convenient location for travelers. However, we sincerely apologize for the issues you experienced, including the shower knob falling off and the lack of room servicing on the second day, which fell short of our service standards. We also note your comment regarding the limited “grab and go” breakfast and appreciate your input. Your concerns will be shared with our housekeeping and maintenance teams. We valu... read more

Business response:

Dear Guest, Thank you for staying with us and reviewing your experience. We are incredibly sorry for the situation you described regarding excessive noise from upstairs. Our goal is to provide excellent service and a comfortable suite so you can get a good night's rest. Therefore, we are very disappointed that your sleep was disrupted, and we completely understand how frustrating this was for you. We hope you will allow us another opportunity to provide you with the relaxing, outstanding experience you deserve. Sincerely, Ho... read more