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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude manager when i called to cancel due to wreck on way. Very disappointing. Company wont call me or respond to email.
Business response:
Dear Gayla,We're sorry to hear about your experience during your cancellation process. We apologize for the inconvenience you experienced. We take pride in delivering impeccable service and completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future and welcome the chance to provide you with an outstanding visit.Sincerely,Hot... read more
I’m here visiting from out of the state and had to change from the room I was in because the bedding was not clean and it was visible also the bedding in the new room wasn’t as clean either ima just lounge in the recliner until morning because I’m exhausted
Business response:
Dear Tameka, Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the issues you encountered with the bedding. Cleanliness is a top priority, and we understand how frustrating this must have been. We will address your concerns with our housekeeping team to ensure thorough preparations and maintain the high standards we strive to provide for our guests. In the future, please feel free to request fresh linens at the front desk, and don’t hesitate to bring any concerns to our attentio... read more
Bad dirty
Business response:
Dear Macko,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and deeply regret that cleanliness did not meet your expectations. Please know that this is not the standard we strive to uphold, and we are taking immediate steps to address your concerns. Your comments are invaluable in helping us improve.Sincerely,Hotel Management
Interior was worn and smelled of moth balls like someone’s grandparents house. I even got an air freshener and it didn’t help..
Business response:
Dear Stephen, We apologize on behalf of our team for any inconvenience caused during your visit. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously, and we will address this issue with our housekeeping staff. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for... read more
Refrigerator was leaking all night and had puddle on floor. Front desk offered towels . Not good . This was on the 3rd floor so eventually it’ll goto floor 2
Business response:
Dear Michael, We sincerely apologize for the inconvenience caused by the refrigerator issue during your stay. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. While we did offer towels to address the immediate concern, we recognize this was not an ideal solution. Rest assured, we are committed to improving our services, and your comments will be shared with our team to prevent similar issues in the future. We would love to have the opportunity to provide you with a better... read more
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.