Extended Stay America - El Paso - Airport

Business response:

Dear Guest, We appreciate you choosing us and bringing your concerns to our attention. While it is our priority to ensure a well-kept and welcoming environment for all our guests, we regret the oversights in your room. Please know that we take your concerns seriously and will address these matters with our maintenance team to prevent future occurrences. Your input is invaluable in helping us improve, and we remain committed to ensuring guest comfort. We hope you will consider trying us again in the future, as we would be hon... read more

Business response:

Dear Guest, Thank you for staying with us and for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. While our complimentary grab-and-go breakfast offerings and amenities are designed for guests seeking extended stays, our team works hard to provide top-notch service for every guest, and we regret falling short of your expectations. Guest satisfaction remains our priority, and we appreciate you bringing these matters to our attention. We hope you’ll consider giving us another chanc... read more

Business response:

Dear Lois, Thank you for staying at Extended Stay America. We’re delighted that our team’s hospitality and the cleanliness of your room stood out. We regret your maintenance concerns and appreciate your feedback as we continually work to improve. We hope to welcome you back for a more seamless stay in the future. Sincerely,Hotel Management 

Business response:

Dear Noemi,Thank you for choosing our hotel for your recent stay. We sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management