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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is fine and in a convenient location to shopping, eateries and the airport. I spoke to a woman right after making the reservation to request a ground floor room. I was told the housekeepers were not done cleaning all the rooms but that a note would be placed for my request. Upon check-in there were no ground floor rooms and no note of my request.
Business response:
Thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
The carpet was completely soiled. There was an opened bar soap in the tub. Toothpaste on the walls. Sheets were dirty.
Business response:
Thank you for choosing our hotel. We apologize for the service and cleanliness issues you encountered during your visit. Your feedback has been shared with our Housekeeping team, and steps are being taken to ensure that this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, we believe you will see that this was an isolated incident. We hope you will give us the opportunity to prove this to you on your next visit to Sincerely, Hotel Management
Terrible Terrible muy sucio. Salieron insectos de las camas y la limpieza terrible. Me cambiaron de habitación y fue igual con el lavabo tapado. Las sábanas manchadas y las alfombras sin aspirar un terrible servicio. Fue una terrible experiencia
Business response:
Jerania, thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure we deliver well-appointed accommodations. We hope you will consider giving us another opportunity to regain your trust. Sincerely, Hotel Management
The room wasn’t cleaned at all. The sheets weren’t even changed, the bathroom sink still had hair in it, as well as the shower and the toilet. Let the front desk know and they really didn’t care at all.
Business response:
Erica, thank you for your recent stay and for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect from us. Sincerely, Hotel Management
Very bad experience They had to change us to a different room the first one was terrible the sheets had make up and blood hair and the shower was so dirty the second room was better but the cleaning was not that good with Covid you would think cleaning was a Priority but no
Business response:
Jose, thank you for taking the time to post a review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. Please know, we want all of our guests to feel safe and comfortable during their stay; therefore, we continue to follow strict procedures and guidelines to maintain a clean, fresh environment. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Broken fixtures, poor plumbing, and a blood stained pillow to top it off..... Yuch
Business response:
Thank you for choosing us and for sharing your feedback. We apologize for the cleanliness and maintenance issues you encountered. We will share your comments with our housekeeping and engineering teams and make sure we are more diligent going forward. We hope you will choose us again and allow us the opportunity to provide you with a better experience. Sincerely, Hotel Management
Worst hotel ever This hotel is the worst hotel I’ve stayed at. I’ve been in other extended stays but this one is dangerous
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.