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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
there was no toilet paper the sheet and pillows were dirt it was nothing like the pictures on the website that was totally wrong
Business response:
Thank you for being our guest. We are sorry for not meeting all of your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
not in texas This place was one step above a roach motel. room smelled, beds looked dirty. noisy outside. no aminities. was very disappointe. stayed in other extended stay (seattle) as was impressed. Not here.
Business response:
Thank you for sharing your concerns. We are disappointed to know you were unhappy with your stay. We apologize for the housekeeping issues and the lack of amenities that impacted your experience. We will discuss your concerns with the appropriate individuals to enhance our service and facilities. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
No megusto nada , parece que no hay managers , medieeon 4 cuartos y todos estaban con gente a dentro decidi no quedarme e irme parecia un hotel de el terror.
Business response:
Thank you for sharing your comments. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. We offer our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Horrible experience I didn't stay at the hotel and never checked in. When I arrived, the rooms were not available so I asked to have the reservation cancelled. I was informed that I had to call Expedia to cancel the reservation. I called and was on hold for over 45 minutes. I didn't authorize any charge and will dispute any charge.
Business response:
Sergio, thank you for sharing your concerns. We apologize for being unable to accommodate you as we were full to capacity. We are sorry for the frustrations this may have caused. We hope you will allow us to host you in the future. Sincerely, Hotel Management
Poor Very old towels, bedsheets Room smells very bad
Business response:
Herve, thank you for your review. We are sorry for the unpleasant stay you had with us and for the issues you encountered in your room. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Called at 10pm to request a late check in arrive was after 2a but before 3a. ARMANDO said it was fine. Get there at 224a to check in. The front desk guy said it was no longer there i gave confirmation number showed him and told manager ROD that i had spoken about last check in. Showed the call on my call log. 8min call. Guy told his manager i was causing a scene and being rude telling his manager to tell me i couldnt stay there EVEN AFTER THEY PULLED THE MONEY FROM MY ACCOUNT AND SAID I COULD CHECK IN LATE!! WORST HOTEL EVER... read more
Business response:
Thank you for your review. We are sorry for the issue you mentioned and regret the inconvenience caused. We are reviewing this incident with our team to see what went wrong so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.