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Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was spotless and well organized.
Mediocre Counter help was amazing. The cleanliness of the room was not. Dust bunnies everywhere, bathroom did not look like its been cleaned in a while, door had old coffee stains. Blankets on beds were so old they were not soft, felt like a loofah. Holes on sheets. Tv lost its connection had to unplug several times. Fridge was not cold enough for drinks or milk. No kitchen items (kitchenette) old carpet made the place smell like a seafood place. Grab n go bfast muffins were stale. Its time for the owner to invest money into... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We are pleased to hear our counter staff provided excellent service. However, we sincerely apologize for the cleanliness and maintenance issues you encountered. We will address these concerns with our housekeeping and maintenance teams immediately. Additionally, we will review the quality of our grab-and-go breakfast items, as guest satisfaction is our top priority. Your input is invaluable in helping us improve our services. We appreciate your feedback and hope you will cons... read more
Comfortable stay
Business response:
Dear Sarayha, Thank you for your feedback about your comfortable stay at Extended Stay America. We're delighted to hear that you had a pleasant experience with us. Providing a cozy and welcoming environment for our guests is our priority, and we're glad we succeeded in making your stay enjoyable. Your satisfaction means a lot to us, and we appreciate your recognition of our efforts. Thank you for choosing us, and we look forward to welcoming you back again soon!Sincerely,Hotel Management
everything was perfect.
It was good i was able to leave the a.c on is a little noisy but is tolerable i have stay 3 times here and i have never had an issue getting a room.
Business response:
Dear Jose, Thank you for choosing Extended Stay America and for your great review. We are delighted about your positive experience and thank you for your continued loyalty. We are glad you found the stay enjoyable and appreciate your understanding regarding the noise from the AC. We look forward to welcoming you back for another pleasant stay soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 3.7 star rating with 2,234 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.