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Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's ok We lost power one night. The room was ok, but a little worn out, so was the entire hotel. The hallway flooded one day. I must say that the front desk peeps were helpful.
Business response:
Issac, thank you for sharing the specifics of your stay with us. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problems are fixed immediately. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
The room seemed clean, but the elevator and hallways seemed dirty.
Not satisfied The hotel seemed a bit old, the sofa bed didn’t have any sheets or covers and the chairs were dirty. The furniture definitely need to be replaced. It also had an old smell in the room
Business response:
Thank you for the specific feedback about your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments regarding the overall condition of our hotel with the appropriate individuals as we plan for future upgrades. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Man... read more
Hotel was nice. Room set up worked out for the kids.
Business response:
Ruben, thank you for choosing Extended Stay America and for your terrific review. We are glad you were pleased with our well-appointed accommodations and that you had a pleasant stay overall. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management
Great value for the price. Very pleased. Hotel room was very clean. It was great for the price. The room was larger than I expected, had a kitchenette, sofa bed and office area. I was ver pleased. Front desk staff was also very nice. The only negative things were the a/c was a little loud and since the hotel is right off the freeway, you could often hear the loud cars passing by. Overall I was pleased.
Cheaper than Casino Hotel. QUIET. So, I ended up spending my last night at the casino hotel in EL PASO. It solidified my assessment of this hotel. It was ON Sunland Park Drive. That said, it was still quieter than the Casino Hotel. People were asleep at night. It was quiet. Hotel did not transmit sound. Oh and I saved $50 a night
It Was Great !
Business response:
Beverly, thank you for your kind comments about Extended Stay America. It is a delight to know how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
The AC units are incredibly loud. The GFCI breaker in the bathroom must be wired wrong because it kept tripping out.
Business response:
Thank you for your review. We are sorry for the inconvenience you had due to the HVAC unit in your room. We have asked our maintenance team to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 4.3 star rating with 1,272 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.