Extended Stay America - El Paso - West

Business response:

Dear Joe, Thank you for taking the time to share your feedback about Extended Stay America. We're delighted to hear that our convenient location near the freeway and within walking distance to dining options contributed positively to your stay. Providing easy accessibility and nearby amenities is important to us, and we're pleased to know it met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Sincerely,H... read more

Business response:

Dear CESAR, Thank you for reviewing our hotel. Our guests' comfort is important to us, and we are glad your room had all of the amenities you were looking for. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management 

Business response:

Dear Rose, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management