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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, General Manager
Bad Start, Nice Finish Our hotel stay started off bad but ended on a good note. They initially put us (me, husband, and 2 kids aged 2 and 14) in a room with no bathroom doorknob, a dirty carpet, no bathtub stopper, and a full size bed that was supposed to be a queen. When we complained they moved us to a room with a king size bed which was much cleaner and did not have the maintenance issues that the other room had. After that first night in the horrible room, our stay got much better. The pool was nice, the exercise room wa... read more
Business response:
Erica, we apologize for the problems you encountered with your first room and regret the inconvenience caused. However, we are happy that our staff did their best and assigned you another room. Nonetheless, we have discussed your comments with our team, and we have altered our procedures so this does not happen again. On a positive note, you liked our convenient location. Thanks for choosing Extended Stay America - Fayetteville - Cross Creek Mall. We look forward to hosting you and your family again soon. Sincerely, General... read more
Business response:
Quaterius, we couldn't be more pleased to receive a wonderful rating of Extended Stay America - Fayetteville - Cross Creek Mall. It's always our attempt to exceed our guest's expectations, and we are delighted to see we succeeded while you were here. We look forward to impressing you again on your next trip. Sincerely, General Manager
get what you pay for rooms need to be updated. I had to clean pool to go in it. toilet and shower area to tight. My first room air conditioning did not work. Unable to get service person in and they finally let me change rooms next day.
Business response:
Thank you for sharing your candid evaluation. We sincerely apologize for the issues you encountered during your stay and for the inconvenience it caused. We are always looking for ways we can improve, and we will take your feedback into account. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
The room was as advertised clean spacious. The staff was very helpful and accommodating. The layout of the room was perfect.
Business response:
Thank you for choosing Extended Stay America - Fayetteville - Cross Creek Mall and for your review. We are glad to read your well-appointed room and our courteous associates helped make your stay a memorable one. Your feedback is of utmost value to us as it will help us to improve. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
A decent hotel all in all It was a decent hotel. When they say "check in at 3pm" that's what they mean, not a min sooner. Once we got into our room we realized the shower head was missing... But I saw an employee in the hallway and she took care of it right away. The pull out couch did not have a sheet which I thought was odd. The oven had burnt food caked on the racks (I thought they would have cleaned out before we arrived). The pool was nice my son had a great time in it. All in all it was a decent place to stay for a cou... read more
Business response:
Thank you for your review of Extended Stay America - Fayetteville - Cross Creek Mall. We are glad to know you had pleasant stay with us. We have checklists in place to inspect every suite after it has been serviced, and we are sorry we missed something during this process. We are working with our housekeeping team to reiterate the importance of our procedures and hope to welcome you back soon. Sincerely, General Manager
Great rooms in a great location! Great location and friendly staff!
Business response:
Thank you for being our guest at Extended Stay America - Fayetteville - Cross Creek Mall. We are delighted to know our location was ideal for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
The Hotel was clean and the service was good, Local the some great restaurant's and Fort Bragg, I will be staying there again if I am back in the area.
Business response:
Robert, we are delighted you enjoyed your visit and appreciate you taking the time to share your feedback. It’s great to know that you loved our clean facilities and the outstanding service from our associates. I will share your praises with my associates. We look forward to seeing you again at Extended Stay America - Fayetteville - Cross Creek Mall! Sincerely, General Manager
I had a wonderful stay the front desk was great and they went out of the way to make sure I was having a great customer experience
Business response:
Wow - Bryant, we are delighted to know you had an excellent stay at Extended Stay America - Fayetteville - Cross Creek Mall. Our staff is committed to providing an outstanding service, so they all will be happy to know their efforts helped make your stay a memorable one. On behalf of everyone here, we invite you to come and visit us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 4.4 star rating with 816 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.