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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Crawlers The stay was ok until I seen roaches crawling around on table plus on towel I had to ask for extra towels.
Business response:
Dear Erik, Thank you for your feedback. We’re sorry to hear about the issue with roaches and the need to request extra towels. This is not acceptable, and we are taking immediate steps to address pest control and improve our housekeeping procedures. Your comfort is important to us, and we regret falling short of your expectations. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
The staff was extremely accommodating to us in a very difficult situation. They made our stay very Stress-Free in a very stressful situation as we were broken down here and are from another country. We can't say enough good about the staff! The hotel is not up to date but it is clean, safe, and very quiet! Would definitely come again and would definitely recommend!
Business response:
Dear Francene, Thank you for your kind words. We’re glad to hear that our staff could provide support and make your stay more comfortable during a challenging time. While we are working on updating our facilities, we’re pleased that you found the hotel clean, safe, and quiet. Your recommendation means a lot to us, and we look forward to welcoming you back to Extended Stay America in the future. Sincerely,Hotel Management
The property was fine. No problems.
Rooms rugs had red stains possibly blood droplets. Did not have shampoo in room. Outside back door dog poo on 2second day and still there following day when checking out. No one at desk when checking out. Advertised breakfast included all they offered was a poor selection of cheap prepackaged muffins and nutri bars. With watery coffee. Will not be staying at extended stay again.
Business response:
Dear hector, Thank you for sharing your feedback. We are sorry to hear about the issues you encountered during your stay. Cleanliness and guest satisfaction are top priorities for us, and your comments regarding the room conditions, amenities, and breakfast are concerning. We will address these issues with our team to ensure improvements are made. We appreciate your feedback and hope you might consider staying with us again in the future to experience the enhanced service we strive to provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.3 star rating with 1,560 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.