Extended Stay America - Fishkill - Route 9

Business response:

Dear Chaka, Thank you for your feedback. We’re glad to hear that you enjoyed our location. Your satisfaction is important to us, and we appreciate your positive comment. We look forward to welcoming you back for another great stay at Extended Stay America in the future. Sincerely,Hotel Management 

Business response:

Dear Marcia, Thank you for your feedback. We apologize that the cleanliness of your room did not meet your expectations. We take such concerns seriously and will address them with our housekeeping team to ensure improvements are made. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a cleaner and more pleasant experience on your next visit. Sincerely,Hotel Management 

Business response:

DearCheryl, Thank you for sharing your experience on your recent visit to our hotel. Providing a clean and fresh room sets the environment for a lovely hotel stay. We apologize for any inconvenience caused by the smell and understand your frustration about not finding the hallway rugs clean. We examine the area before guests arrive, but we'll speak to our team about missed spots. Our expert team is already at work to ensure seamless delivery. Apart from this, we hope you had a pleasant time. Please return; we will surely pro... read more