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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Time of arrival no one at front to check me in had to wait 20 minutes
Business response:
Dear Guest, We truly apologize for the wait you experienced at check-in. We understand how frustrating it can be to wait, especially after a long journey. This is not the level of service we strive for, and we will be addressing the staffing situation to ensure smoother check-ins in the future. We value your feedback and hope you will consider staying with us again for a more seamless experience. Thank you for sharing your thoughts with us. Sincerely, Hotel Management
The front desk clerk went above and beyond! He fulfilled my every need and did so with a smile & ease. He really made the stay perfect. Very professional and kind. Will definitely be staying again in the future.
Business response:
Dear Guest, thank you for your wonderful feedback! We are thrilled to hear our front desk team made such a positive impact on your stay at Extended Stay America. Your kind words will be proudly shared with our staff. We look forward to welcoming you back for another great experience in the future!Sincerely,Hotel Management
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Not a family friendly place The staff were all amazing. Very helpful and pleasant to talk to. Our room was clean but the floor had not been washed. No ice machine which shocked me. It seems more like low income housing then any type of “hotel”.
Business response:
Dear Noellen, Thank you for your feedback and kind words about our staff. We are glad you found them helpful and your room clean, though we sincerely apologize for the concerns you encountered. We understand the importance of a family-friendly atmosphere and regret that certain aspects of your stay did not meet expectations. While we do not have an ice machine, each room has a full-size refrigerator for added convenience. Your comments regarding cleanliness and facilities are valuable, and we will address them with our team ... read more
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.