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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the first hotel and we have stayed in some dumps, this is the first hotel with no shampoo and hair dryer. The continental breakfast is ridiculous. Nothing but chocolate muffins and multigrain bars.
Business response:
Dear scott, Thank you for sharing your experience. We apologize for not meeting your expectations regarding amenities and breakfast options. We are reviewing our offerings to ensure they align with guest preferences. Your feedback is valuable as we strive to improve our services. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Sincerely,Hotel Management
Friendly and very helpful staff... definitely will stay here again.. keep yp the good work..
I like the fact that everything was close by.
Business response:
Dear JAIME, Thank you for the great review. We're thrilled to read that you found our location excellent. We strive to offer convenient and accessible accommodations for our guests, and we're glad you had a positive experience. Thank you for choosing Extended Stay America, and we hope to welcome you back for another great stay in the future.Sincerely,Hotel Management
Not what was listed The room I booked was supposed to have 2 double beds, they put us in a single queen. I had to go back to get a different room at the front desk. The place listed a gym, it had none. “Free breakfast” was a granola bar and coffee. It didn’t even have an ice machine!
Business response:
Dear Wayne, Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the room assignment, amenities, and breakfast offerings. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We strive to provide accurate information and amenities that meet our guests' expectations. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
The rooms didn’t have any amenities you would have to ask the front desk
Find Someplace Else No smiles or greeting at check in. Clerk didn't inform us about breakfast. Long wait to check in. Room was very dark, not enough lighting. No night lights during the night to find your way to the bathroom in the pitch dark. No clock in the room. Breakfast in the morning was a joke. Just coffee and a few granola bars, plus stale muffins. Breakfast area very dirty. We would not stay there again.
Business response:
Dear June, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will stay with us again so we can provide you with the excellent service for which we ... read more
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.3 star rating with 1,560 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.