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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed sheets were dirty and full of hair. Floor was very dirty. Pillow cases were dirty and full of hair. Bed coverings wee dirty and full of hair. Counter tops were dirty. In general the room was very dirty, as well as the halls and elevator.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
This hotel was terrible we made reservations when I call to let them knotweed going wcheck in late they said they were booked. At last minute leaving me and my kids strangled.
Overall fine but, nothing spectacular Hotel was fine. Staff member at the front desk was friendly and informed us of the deals/amentities around the hotel. Kitchenette floor was a bit sticky but, everything else appeared clean and fresh
Business response:
Thank you for posting your kind review of Extended Stay America. We are pleased you enjoyed your stay at our hotel. We also appreciate your kind compliments about our Front Desk Team and will be sure to share your comments with them as they will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
There were no amenities. For a long-term stay facility with a kitchenette, there were no pots/pans or silverware. They didn't even supply glasses. Front desk staff was very nice.
Business response:
Thank you for staying with us. We apologize for the difficulties you faced and for your disappointment with the in-suite amenities while you were here. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and are complimentary at the front desk at any time. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at ... read more
Arrived at 2:30 AM from a late flight and then drive from Newark. Called day before to notify of late arrival. I was greeted at the door upon arrival stating No Vacancy - they were overbooked and we’re turning away previously reserved customers. In the end we had our room “only because we had prepaid it”. Worst part was getting into the dirty room to find popcorn, dirt and yes blood on the “clean” made up beds. Manager was helpful to get us clean bed linens but we made them ourselves. She apologized and tried to help as much... read more
Business response:
Thank you for choosing our hotel on your recent visit to the area. We apologize for the difficulties you faced and for the cleanliness issues you experienced while you were here. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.