Extended Stay America - Fishkill - Westage Center

Business response:

Dear Armanuel, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the presence of dogs and other long-term guests. We strive to maintain a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we will address these concerns to ensure a better experience for future guests. We ask you to give us another opportunity to provide you with a more positive stay. Sincerely,Hotel Management 

Business response:

Dear Jaikumar, Thank you for sharing your review. We regret our property fell short of your expectations, and we sincerely apologize for any discrepancies you experienced. The safety and well-being of all our guests are of utmost importance to us, and we regret you felt uneasy during your stay with us. Your insights regarding the receipt and other guests are noted and will be reviewed with our team for future improvements. We hope you will revisit and give us another opportunity to show you the stress-free accommodations you... read more

Business response:

Dear Praveen, We sincerely apologize for the discrepancies between our advertised amenities and the offerings during your stay. Your experience does not align with the standards we aim to uphold for our guests. Providing accurate information and fulfilling our promises are essential to us, and we regret any inconvenience caused by the lack of breakfast and the discrepancy in bed sizes. We will address and ensure that our amenities are accurately represented. Your feedback is invaluable, and we're committed to improving the g... read more

Business response:

Dear Mary, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management 

Business response:

Dear Lorna, Thank you for your feedback. We are committed to providing outstanding service to all our guests and deeply regret that we did not meet your expectations. We also apologize for any inconvenience caused by our deposit policy. Our belief in transparency leads us to list these charges on all booking sources to ensure our guests are well-informed. The purpose of this deposit is to cover any additional charges incurred during your stay and is fully refundable. We apologize if this was not communicated effectively to y... read more

Business response:

Dear Kimberly, We are sorry to hear about your experience. Your comfort and satisfaction are important to us, and we apologize for falling short of your expectations. We would appreciate the opportunity to address your concerns directly. Please feel free to reach out to our management team so that we can work to make things right. We value your feedback and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Katherine, Thank you for the review. We apologize for any inconvenience caused by the lack of ice during your stay. Our suites feature full-size fridges to empower guests to create their own comfort. We regret any disappointment and hope this isolated incident won't deter you from considering another stay. Your satisfaction is paramount, and we appreciate your understanding. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for a more enjoyable experience.Sincerely,Hot... read more

Business response:

Dear paul, Thank you for taking the time to provide valuable feedback. We understand that there may have been some confusion regarding our pet policy, and we deeply regret any inconvenience this may have caused during your trip. Our policy is available on our website, and we strive to communicate them clearly and effectively. We will take the necessary steps to ensure that this does not happen again in the future. We value your patronage and hope to have the pleasure of welcoming you and your furry friends back soon.Sincerel... read more