Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Jose, Thank you for taking the time to share your experience. While we are pleased to know our team was responsive and helpful during your visit, we regret that the condition of the room did not meet your expectations. We understand the importance of a clean and well-maintained space and apologize for falling short. Your comments have been shared with our team as we work to improve, and we look forward to welcoming you back for a better stay. Sincerely, Hotel Management 

Business response:

Dear Trevon, Thank you for your feedback. We regret that the presence of smoke and the condition of the HVAC system affected your comfort during your stay. Maintaining a clean and healthy environment is very important to us, and we apologize for falling short in these areas. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Managemen... read more

Business response:

Dear Guest, Thank you for bringing this serious concern to our attention. We understand how distressing unauthorized transactions can be and take such matters very seriously. Please know that guest safety and security are top priorities, and we appreciate you bringing this to our attention. Regarding your comments about the room, we are committed to maintaining a comfortable and secure environment for all guests. Your feedback is important, and we hope to have the opportunity to restore your confidence in the future. Sincere... read more