Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Andre,Thank you for your feedback. We sincerely apologize for the limited breakfast options and any cleanliness concerns you encountered. Providing a comfortable and well-maintained environment is important to us, and your comments will be shared with the team to improve our offerings and housekeeping standards. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Joseph,Thank you for sharing your feedback. We regret that the location and parking did not meet your expectations. Guest safety and convenience are important to us, and we understand how these factors can impact your overall experience. While some aspects of the area are beyond our control, we are always looking for ways to enhance our accommodations and ensure a more comfortable stay. Your comments have been noted, and we appreciate the opportunity to improve. We hope you will consider staying with us again in the fut... read more

Business response:

Dear Marco,We sincerely apologize for the inconvenience you faced during your stay. Your concerns regarding check-in delays, cleanliness, and linen availability are deeply concerning, and we regret that your experience was not as it should have been. Providing a comfortable and well-managed environment is our priority, and we will address these issues internally. Thank you for your feedback, and we hope to have the opportunity to offer you a much-improved stay in the future.Sincerely,Hotel Management 

Business response:

Dear Robert, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we regret not meeting your expectations. We have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies for not having had this experience. We would love another opportunity to show you the great visit we are known for and that ... read more

Business response:

Dear Craig, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Jorge,We sincerely regret that your experience did not meet expectations. Guest satisfaction is very important to us, and we apologize for any discomfort or inconvenience you may have encountered. Your feedback is valuable, and we take concerns like yours seriously as we strive to improve our services. If there are specific details you would like to share, we would appreciate the opportunity to address them. We hope you might consider giving us another chance in the future to provide a much better stay. Sincerely,Hotel ... read more

Business response:

Dear Rebecca,We sincerely regret that you did not feel safe during your stay. The comfort and well-being of all guests are our top priorities, and we take concerns about safety seriously. While our property accommodates a variety of guests, we strive to maintain a welcoming and secure environment for everyone. Your feedback is valuable, and we will review our policies to ensure all guests have a positive experience. We appreciate your input and hope to have the opportunity to provide you with a better stay in the future.Sinc... read more

Business response:

Dear Venkat, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We welcome another opportunity to show you the outstanding stay you deserve, and we hope to welcome you back again soon. Sincerely,Hotel Management