Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way

Business response:

Virginia, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Juan, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Neelamohan, we are flattered by your very kind review of Extended Stay America. Team members like Carli are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant and that you liked our clean property. We will also discuss your concern with our front desk staff. Thank you again, and we hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

We are delighted to read the review of your stay at Extended Stay America. We enjoy providing our guests with everything they need for a perfect stay, including our clean and fresh accommodations and exceptional service. It was our pleasure hosting you, and we look forward to seeing you again whenever you return to this city. Sincerely, Hotel Management 

Business response:

Edwin, thank you for staying with us. We are sorry for your loss and regret that the circumstances of your stay were not favorable. We particularly apologize for your unpleasant experience with one of our associates. We appreciate you bringing this issue to our attention and assure you we will take whatever action is necessary to ensure this does not happen again. We value all of our guests and ask you to give us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hote... read more

Business response:

Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It was a pleasure reading that you had a smooth check-in experience and that you and your kids enjoyed your time here. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience.