Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way

Business response:

Dear ERICA, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely, Hotel Management 

Business response:

Dear Matthew, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We are sorry for not meeting your expectations regarding the pool. We will share your feedback appropriately with our team. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Allen, Thank you for being our guest and sharing your observations. We are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management 

Business response:

Dear holly, Thank you for choosing us again. Getting a good breakfast is integral to starting your day. We are not sure of the time you visited for breakfast, but we assure you we will look into what does not sound like a typical experience. We want to ensure all our guests can take advantage of our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will visit us again whenever you are in the area.Sincerely,Hotel M... read more