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Extended Stay America - Fort Lauderdale - Davie
- Hotels
- Davie, FL
About this business
Location details
7550 W. State Rd. 84, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Very badly kept. Very bad service
Business response:
Dear Guest, Thank you for staying at our hotel. As a business, we strive to maintain the highest standards of quality and service, and we are disappointed that we fell short of meeting your expectations. We want to assure you that we are taking all necessary steps to ensure that such lapses do not occur in the future. Once again, please accept our apologies for any inconvenience caused. Our team is fully committed to making things right and ensuring our valued guests have a more enjoyable and satisfying stay with us.Sincerel... read more
The hotel room was not cleaned. Inside the refrigerator ,freezer and microwave was extremely dirty, the microwave didn’t work, it didn’t even have a plug. Place looked outdated and damaged, they must have a plumbing issue because whenever you flush the toilet or run the water you can hear a loud clanking noise.I turned on the faucet to rinse out my daughter sippy cup & all I saw was black dirty water running out the faucet. I was so disgusted and didn’t even wash the sippy cup. Its not worth $85 a night, this property is in ... read more
Business response:
Dear Sandra, Thank you for the detailed evaluation. Our goal is to provide a comfortable experience for every guest; therefore, we apologize for the concerns during your visit. Your feedback regarding our accommodations will be shared with the appropriate individuals as we plan for future upgrades. We hope you will give us another opportunity to provide you with the great visit you deserve.Sincerely,Hotel Management
Never will be there again.
Business response:
Dear Roney, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Can do better My room was infested with roaches it was not clean the microwave was rusted out very terrible experience
Business response:
Dear REGINA, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will address this with them to ensure they take all necessary measures to avoid future occurrences. We acknowledge the frustration you endured and appreciate your understanding and patience. We hope to make it up to you on your ... read more
Had to wait in the front area for 20min to check in because a sign posted said the clerk was helping another guest and there was no one else to check in. Entered the room and the room had a very bad smell and there was a roach crawling on the wall. We did not stay and asked for a refund
Business response:
Dear Tafara, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Also, regarding the roach issue, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future problems. We re... read more
This hotel is not safe for women! This hotel is not safe at all! I’m a solo female traveler that checked in around 6:30pm. I went to the room, shut and bolted the door, showered, watched a movie and went to bed around 11pm. I awoke at 1:40am to someone messing around with my lock, then they opened the door! Of course because of the lock, they could only open the door an inch or two. I yelled and the guy said “oh, I’m so sorry” and left. Of course, that was the end of the night for me. No sleeping after that. I spoke to the m... read more
Business response:
Dear Michelle, Thank you for staying with us. Please accept our apologies for our hotel not living up to your expectations. We don't encourage illegal activities in and around our premises and work closely with local police to keep a safe and secure environment. Your comment is significant to us, and we want you to know that we always prioritize the safety and well-being of our guests. Rest assured that we will thoroughly investigate the matter you brought. Necessary actions will be taken to ensure that such situations are a... read more
The rooms are outdated old damage furniture , bathroom need remodeling lots of stains on tile and damage walls. Good customer service but hotel is in bad shape
Business response:
Dear Wellesley, We have taken note of your observations regarding the need to update and renovate, and we will elevate your remarks to our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon!Sincerely,Hotel Management
Think Twice Desk clerk had difficulty determining if there was a clean room available at 5:30 pm (check in 3:30) Room was a total disappointment. The carpet was filthy, sticky stuff all over the floor in the kitchenette that didn't have a coffee pot. Couldn't call the office to request the coffee pot because the telephone did not work. Walked to office and Donna told me that she would bring one to my room and never did. Mold on the ceiling over the bath tub, and the front door was so hard to close I had to slam it every time... read more
Business response:
Dear Guest, We hope you will accept our apologies for not providing the exceptional service you should have received and, therefore, tarnishing your stay with us. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will discuss your feedback with our staff to ensure this does not ... read more
My room smelled like pesticide ugh I got a refund also when I arrived they said they was over booked so I guess that’s y they put me in any room
Business response:
Dear Patrick, Thank you for reviewing our hotel. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take this issue lightly. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Davie
How is Extended Stay America - Fort Lauderdale - Davie rated?
Extended Stay America - Fort Lauderdale - Davie has a 3.3 star rating with 2,659 reviews.
When is Extended Stay America - Fort Lauderdale - Davie open?
Extended Stay America - Fort Lauderdale - Davie is open now. It will close at 11:00 p.m.