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Extended Stay America - Fort Lauderdale - Davie
- Hotels
- Davie, FL
About this business
Location details
7550 W. State Rd. 84, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Very disappointed with my stay. I choose this hotel for two reasons - breakfast included and coffee maker in room. Well breakfast was free coffee and there was no coffee maker in room. I went to front desk to request and she was so nonchalant, had an I don’t care attitude and proceeded to tell me that people break the coffee makers so there are non available and I can have coffee upfront in the morning. I was going to a wedding and wanted to get ready in my room, drink my own coffee, relax and then grab a quick breakfast bef... read more
Business response:
Dear Isa, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and have a place with great hospitality and a clean environment. Therefore, we apologize for the various issues you experienced and even more so for how it was handled. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming... read more
The building is old beat down and not maintained. It was not safe. It was noisy from the traffic. I would recommend not letting anyone rent there unless they have to have the cheapest hotel in town.
Business response:
Dear Pamela, Thank you for choosing us. We are sorry for not meeting your expectations. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Since... read more
Pending a refund had to leave the property at 2am no one to help change my room. Very huge ceiling leak started early morning, light fixtures didn’t work, phone didn’t work to ask for help had to call from my cell and still no answer for help, smelled like curry was being cooked in the room the whole time, dirty floors my feet were disgusting. Horrible experience!
Business response:
Dear Sarina, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Furthermore, seeing your comment about an expected refund is still concerning. Please reach out to us at the hotel directly so we can review your charges and assist you further. We ar... read more
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Business response:
Dear Daniel, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hotel Management
Not like before The personnel was cold, not friendly condition of the outside of the hotel in disarray grass not cut place, looked uncapped. The room was also not very clean rugs looked very dirty with stains.
Business response:
Dear Anibal, We apologize for the issues you experienced during your recent stay with us. The lack of responsiveness of our staff and the condition of our property you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
Is old, dirty, there were roaches and rusted places, my room saids was no smoking but had an old smoke smell all over, definitely need renovations and deep cleaning
Business response:
Dear Jason, Thank you for choosing us. We are sorry for the inconvenience caused, which impacted the overall time with us. Our housekeeping and pest control team is already working to inspect the rooms and provide solutions for the problems. Your feedback is essential and is used for further improvement in the areas. Although we have a restricted area for smoking, thank you for bringing it to our attention so that we can address it to your satisfaction. Please allow us another chance to serve you better on your next visit! S... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Davie
How is Extended Stay America - Fort Lauderdale - Davie rated?
Extended Stay America - Fort Lauderdale - Davie has a 3.3 star rating with 2,659 reviews.
When is Extended Stay America - Fort Lauderdale - Davie open?
Extended Stay America - Fort Lauderdale - Davie is open now. It will close at 11:00 p.m.