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Extended Stay America - Fort Lauderdale - Davie
- Hotels
- Davie, FL
About this business
Location details
7550 W. State Rd. 84, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Place is a run down dive. Smells horrible. Bad mixup at check-in
Business response:
Jackie, thank you for taking the time to review your stay with us. We are sorry for the disappointing check-in experience and that you had a less than stellar stay. We can appreciate that you were hoping for a more up-to-date experience and have taken note of your comments. We hope you will come back to see us again on your next visit to this city. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I would give this zero stars if I could. STAY AWAY from this place. Rooms smell like cigarettes, its dirty, so many trucks waking you up at all hours with their beeping and crashing. Cops raided a room while I was there not safe to walk grounds at night. rugs gross, outlets did not work, I paid a lot of money for a horrible stay.
Business response:
Dee, thank you for being our guest. We sincerely apologize for the inconvenience you had in your room. Your feedback for the smoke smell will help us to enforce our no-smoking policy more effectively. We have also discussed your feedback for housekeeping and maintenance issues with our teams to provide well-appointed rooms moving forward. It was disappointing to read that the noise issue impacted your stay, and we regret the disturbance you had to go through. Please consider a return visit to our hotel so that we can improve... read more
My mom and aunt checked in for one night, and as two older ladies, they had absolutely Zero assistance with their luggage. The elevator was not working and they were placed in the second floor, where they had to drag their luggage up the stairs. This was not at all what I thought I had paid for, very disappointing!
Business response:
Thank you for being our guest. We regret learning that our front desk staff member was not available to provide you with the help you needed. Please accept our sincere apologies for any inconvenience or frustration this caused. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
The hotel is filthy with no customer service. Dirty sheets, dirty carpet. Nothing is clean there.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a minimal fee. We will ensure our front desk staff clearly communicates our services to all guests going forward. Please consider giving us another opport... read more
There was no water pressure. I had a non smoking room, but the bathroom was engulfed with cigarette smell. Made me feel sick. I did not see any handicapped parkings. Plus, it had no elevators. It doesn’t feel like a family friendly place. There’s no gym.
Business response:
Jenny, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We also regret the lack of elevator service at our hotel was an inconvenience for you. Moreover, we have alerted our maintenance team about the shower, and they will check the water pressure. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Davie
How is Extended Stay America - Fort Lauderdale - Davie rated?
Extended Stay America - Fort Lauderdale - Davie has a 3.3 star rating with 2,659 reviews.
When is Extended Stay America - Fort Lauderdale - Davie open?
Extended Stay America - Fort Lauderdale - Davie is open now. It will close at 11:00 p.m.