Extended Stay America - Fort Lauderdale - Davie

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management 

Business response:

Lynette, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Aloma, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and reviewing your experience. We are sorry for the situation you described regarding excessive noise and that this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Your feedback will also help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the fr... read more

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are disappointed we failed to provide you the best possible welcome at check-in and are sorry for the odor you experienced. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the smoke smell. Also, we wish we had the opportunity to address the noise problem you had while you were here. Please give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We apologize as your stay was affected due to the cleanliness issue. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such incidents. We are sorry your stay was impacted due to the disturbance caused by fellow guests. It was also disappointing to know you were unhappy with our grab-and-go breakfast. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. Please give us ... read more