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Extended Stay America - Fort Lauderdale - Tamarac
- Hotels
- Tamarac, FL
About this business
Location details
3873 W. Commercial Blvd., Tamarac, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible stay Room was dirty not cleaned, also I stayed 2 nights first night was ok. 2nd night another guest checking in was given a key to check in to my room I was already in and walked in after midnight while we were sleeping. Nothing has been done and the manager hasn't been available for 2 days to discuss this issues.
Business response:
Jessica, we are sorry for the cleanliness and service issue you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Breakfast poor, stayed for four days not once anyone came to clean the bath or vacuum the room, I had to ask for clean sheets and make the bed myself, overall service was poor, don't think I would go back
Business response:
Sophia, we are sorry you were unhappy with our grab-and-go breakfast, and it seems that our housekeeping policy was not explained to you. Please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, your feedback will be shared with our Brand Leaders to determine new breakfast offerings. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Poor with a Capital P. The room was not clean.Three of the lamps in the room did not have bulbs in them. For one night there wasn't any bath towels in the bathroom. No one ever cleaned the room while I was there.Only 2 clothes hangers for my shirts for a 3 day stay.
Business response:
Sandra, thank you for being our guest. We apologize for the difficulties you encountered in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with the concerned team in order to fix the issues you mentioned. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We would like to rega... read more
Staff was very advisarial. Manager very unempathetic towards my needs. Lack of follow up on their part with any requests I made and that they said they would do.
Business response:
David, thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve it. We hope we will have the opportunity to welcome you back to our hotel and provide you w... read more
Terrible staff. Very advisarial. Say the'll do things and they don't.
Business response:
David, thank you for staying at our hotel and for sharing your concerns. Please accept our sincerest apologies for our lack of responsiveness. The service that you described is not typical, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
breakfast was not provided when I was informed it would be and the staff was unfriendly.
Business response:
Please accept our sincerest apologies for the service issue you encountered and that you were unhappy with our complimentary breakfast. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Roaches in the bathroom, check in area was filthy and smelled like cigarettes (although everywhere there were non smoking signs), room smelled like cigarettes, cigarette ashes under the kitchenette sink, refrigerator was filthy
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the inconvenience you had due to the roaches in your room and for the smoke smell you encountered while you were here. We assure you that we have asked our pest control provider to service your room immediately. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a chance to redeem ourselves the next time you are in th... read more
Room's door did not open. There were small roaches in room. Shower water pressure extremely low. Mentally unstable and lots of smokers roaming property. No diversity. Very low-standards management. "Breakfast" consists of one pot of coffee and a few bags of oats. Do not stay here. Choose adjacent La Quinta Inn instead. Do not stay in this dump. You'll regret it.
Business response:
Jay, we’re disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Tamarac
How is Extended Stay America - Fort Lauderdale - Tamarac rated?
Extended Stay America - Fort Lauderdale - Tamarac has a 3.1 star rating with 3,247 reviews.
When is Extended Stay America - Fort Lauderdale - Tamarac open?
Extended Stay America - Fort Lauderdale - Tamarac is open now. It will close tomorrow at 12:00 a.m.