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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walked in our room 132. And smelled super strong of bleach. Then you got the smell of dog. We had been traveling all day long and just stayed in the room. That's on me. But wouldn't recommend
Business response:
Dear Charles, We apologize for any strong odors you encountered in your room. Our housekeeping team uses disinfectants to ensure cleanliness, but we understand that the scent may have been overwhelming. Additionally, while we are a pet-friendly hotel, we strive to maintain fresh and comfortable accommodations for all guests. We appreciate your input and will address these concerns with our team. We value your stay and hope to welcome you back for a better experience!Sincerely,Hotel Management
The staff was amazing but my room needed to be updated/cleaned. The room's rubber base board fell off the wall as soon as we got into it. The cabinets were completely filthy. For a last resort I would recommend this hotel, but look for somewhere else before you book.
Business response:
Dear Crystal, We sincerely apologize for the condition of your room and the issues you encountered. Please rest assured that we are addressing the cleanliness and maintenance concerns with our team to ensure future guests have a more comfortable stay. Your experience is important to us, and we are working hard to make improvements. On a positive note, we're glad to hear that you found our staff to be amazing. We appreciate your comments and hope you’ll give us another chance to provide a better experience in the future.Since... read more
All the outer doors need to work.
Business response:
Dear Gary, We sincerely apologize for the inconvenience caused by the outer doors not working properly during your stay. Ensuring the safety and comfort of our guests is a top priority, and we will address this issue with our maintenance team immediately. Your comments are valuable to us, and we truly appreciate you bringing this to our attention. We hope to provide you with a better experience during your next visit. Sincerely,Hotel Management
Bathroom dirty toilet wasn’t clean
Business response:
Dear Kuntina, We sincerely apologize for the cleanliness issue you encountered in the bathroom. This is not the standard we strive for, and we will address this with our housekeeping team to ensure such oversights do not happen again. Guest satisfaction is very important to us, and we appreciate you bringing this to our attention. We hope you will give us another opportunity to provide you with a much-improved experience. Sincerely,Hotel Management
Original room looked like it was already in use, sheets not made, towels on the floor, used soap. Basically the room was never cleaned and ready. My $100 deposit was never returned either
Business response:
Dear Bryan, We sincerely apologize for the condition of your room and the inconvenience this caused. A clean and prepared room is our priority, and we regret that we fell short in this instance. We appreciate your patience and will address these concerns with our team to ensure better service moving forward. We look forward to welcoming you back.Sincerely,Hotel Management
Disgusting The room was filthy and unsanitary.
Business response:
Dear Steve, We sincerely apologize if your room did not meet cleanliness standards. Providing a clean and comfortable stay is our top priority, and we regret that we fell short in this instance. Please know that we take your concerns seriously and will address them with our housekeeping team to ensure improvements. We appreciate your comments and hope you’ll give us another chance to provide a better experience in the future. Sincerely,Hotel Management
Room was not clean. The beds are not comfortable at all. The breakfast is a joke its just bags of oatmeal with hot water beside it.
Business response:
Dear Michael, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Further, we regret that our breakfast offerings did not meet your expectations. In response to your review, we will discuss these notes with our concerned team to improve. Considering this a rare incident, please return and allow us to prov... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,941 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.