This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience with a hotel in Fort Wayne The hotel was very dirty and smelled, there were no cups for coffee, and staff was rude and dismissive - I had to interact with them multiple times because my key card wouldn’t work every other time I returned to the hotel. The faucet in the bathtub leaks and had water dripping the entire time I stayed and I had to clean hair out of the shower before I could use it. There were people sitting in the hallways on the second floor charging devices when I returned to the hotel on Friday... read more
Business response:
Dear Jacob, We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we will be addressing the concerns you raised, including the key card system, maintenance issues, and staff interactions. We also appreciate your comments about the hallway and will work to ensure a better experience in the future. We value your input and hope you will give us another opportunity to serve you. Sincerely,Hotel Management
Room was extremely dirty with dirt, trash and food under the bed. Microwave had rotten food and filth all over. The dresser in the room literally fell apart. Dogs barking and the smell of cigarettes and marijuana in the hallways. Sheets were itchy and smelled of old cigarettes. Overall just a nasty hotel throughout.
Business response:
Dear Rick, Thank you for sharing your feedback. We sincerely apologize for the unpleasant conditions you encountered, including cleanliness issues and maintenance concerns. This does not align with the high standards we strive to provide. We are addressing these matters with our housekeeping and maintenance teams to ensure immediate improvements. Guest comfort and satisfaction are our priorities, and we regret falling short during your stay. We hope you’ll give us another opportunity to provide a cleaner, more comfortable ex... read more
Bed bugs Bad!
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
You get what you pay for Furniture was old and tattered; bathtub was molded and water dripping all night in tub and periodically in kitchen sink.
Business response:
Dear Guest, Thank you for reviewing and staying at our hotel. We certainly apologize for the issues you encountered. This is not a usual occurrence, and we deeply regret that you had to experience this. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We welcome the opportunity to regain your trust the next time your travels bring you back to our area! Sincerely,Hotel Management
I would rate this place negative stars if i could. Went to our room and the hallway smelt so bad. We got into our room and the tv was blarring, the floor hasnt been swept in months pure filth. We turned back the covers and there was hairs all up in the blankets and sheets. The matteess protector was stained with blood and other bodily functions, the toilet seat was broken and there was even garbage in the cupboards that no one threw out. Ive never felt more unsafe in my life, i walked right out and the front desk woildnt giv... read more
Business response:
Dear Amanda, Thank you for your feedback. We sincerely apologize for the experience you described, as it does not meet our standards for cleanliness or safety. Please know that we take such concerns seriously and will address the issues with our housekeeping team immediately. We also regret any discomfort caused by the situation at the front desk and will work to improve our communication regarding refunds. Please be assured that we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, i... read more
It had a bed
Business response:
Dear Daniel, Thank you for your feedback. We're glad to hear that you found the bed satisfactory during your stay. However, we strive to provide a more comprehensive experience and would love to know how we can enhance your future visits. Our team is dedicated to ensuring guest satisfaction, and your input is invaluable. We appreciate your patronage and hope to welcome you back soon for an improved experience! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.