This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Miserable experience Room was freezing. Heater was inoperable. No one answered when I called the front desk. I was miserable.
Business response:
Samuel, thank you for staying with us. We are sorry for the service and maintenance issues you experienced and regret your visit was not a pleasant one. Your comments have been shared with the appropriate teams to improve our service and facilities going forward so we can better serve our guests. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
I was bitten by something in the bed while I was sleeping. I checked out, and the made me pay for the remaining 2 nights.
Business response:
We apologize for the inconvenience you encountered in your suite that led you to leave us earlier than expected. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
horrible The first room wasn’t clean but and then the second room had a big bug that crawled out of the bathroom
Business response:
Julian, thank you for being our guest. We are very sorry for the discomfort you had due to the cleanliness issues in your suites and apologize for the inconvenience caused. We have shared your comments with our housekeeping team so that they can take corrective measures. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
The room had a horrible smell, the phone didn’t work, had to wait hours for towel replacement, and there was no breakfast as advertised.
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We are sorry for the problems you encountered during your stay and the inconvenience this caused you. We have shared your comments with the appropriate team members to fix the issues you outlined. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The room was clean but we couldn’t pay cash at check in which was upsetting and the beds were very uncomfortable I will not choice this hotel again it just didn’t not fit what we thought it would
Business response:
Thank you for reviewing your stay at our hotel. We are very sorry to hear you found our beds to be uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We also regret not meeting all of your expectations. We are grateful for your valuable feedback and hope you will consider staying with us again so we can restore your confidence in us. Sincerely, Hotel Management
This place smelled dirty and like smoke. My room had an electrical outlet sticking out of the wall. Refrigerator handle plastic broken. The towel were like dollar general towels. They only cleaned once a week. Terrible bill never go there again.
Business response:
Kathleen, thank you for being our guest. We are sorry for the smoke odor you encountered in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We also apologize for the issues you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hote... read more
I booked through hotels.com and it said the place was pet friendly... got there and told them I had a pet, they said they had no pet rooms and still no refund plus had to pay for a different hotel same night
Business response:
Kevin, thank you for being our guest. We are sorry we were not able to accommodate you in the room of your choice, and for the inconvenience this caused you. Regarding your concerns about the refund, we suggest you reach out to the third party so they can assist you further. We hope you will revisit us. Sincerely, Hotel Management
The breakfast option is very limited, wasn't disclosed on the website. The mattress was very hard to sleep on.
Business response:
Thank you for evaluating your recent stay with us. We are sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We also regret our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will give us a chance to impress... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.