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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs Improvement The rooms were not as advertised on the website there is no coffee pot or dishes in the room or cookware you have to go request anything that you want from the desk. The staff was not super helpful. Also the room wasn't that clean
Business response:
Thank you for the review. We are sorry for not meeting your expectations and for the cleanliness issues you encountered in your room. We will share your concerns with the housekeeping team to ensure better guests experience going forward. We also apologize for the unsatisfactory service you experienced from our staff. We will discuss your feedback with them so that they are more diligent moving forward. Please note, kitchenware is kept at the front desk to ensure cleanliness. We hope we have a future opportunity to restore y... read more
we found someones Random socks and a roach in our room. First checkin was nice, second- not
Business response:
Thank you for being our guest. We are sorry your room was not in a spotless condition as it should have been and regret your visit was not a pleasant one. We will share your feedback with the housekeeping team to be more diligent in their efforts going forward so that it is not repeated again. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Never again This hotel was awful! We had no hot water, there were no cups to drink out of, the “kitchen” sink didn’t turn on, the shower wouldn’t turn off. The people at the desk were rude. The way the room was arranged made it impossible to get ready. The hotel smelled horrible. We knew for $67 a night we weren’t getting top of the line but we did expect a basic level of comfort and the ability to at least wash our hands. When we spoke to the person at the desk (after visiting four times to find some one) they shrugged and ... read more
Business response:
Brandy, thank you for your detailed feedback. We are sorry for the plumbing issues you encountered in your room. We are working with our maintenance team to ensure it is fixed immediately. We also apologize for the unpleasant experience you had with our front desk staff. We have shared your comments with them to make sure this is not repeated going forward. We value your business. The next time you are in the area, we hope that you will give us a second chance. Sincerely, Hotel Management
Seemd a little seedy and run down. Sheet and towels very thin.
Business response:
We uphold all of the brand standards for quality and service. We are sorry that our hotel fell short of your expectations. We have taken notes of your observations of our property and will share it with our Brand leaders. In the meantime, our Housekeeping and Engineering staff are committed to keeping our facilities clean, fresh, and up to date throughout our hotel. Thank you again for taking the time to share your sincere observations, and we hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Manageme... read more
Pubic hairs on the door couldn’t touch anything after that
Business response:
Jackie, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It was terrible. I’ll never stay at another extended stay America again. My first review was rejected because I I guess I got to specific with the many reasons I will never be back
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will reconsider a return visit so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The room was smelling awful,it must been a smoking room before it smelled of smoke couldn’t sleep.
Business response:
Thank you for reviewing your stay. We offer our sincere apologies for the smoke smell, which made for a less than comfortable stay. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Meanwhile, our housekeeping team is asked to do a deep cleaning of your room. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.