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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude and uncaring I was spending the night because I have PTSD and some other mental health issues. I just needed a break. My mother checked me in and asked if we could have a noon checkout instead of 11 am. The check in person was very helpful and said she would make note of it in our file. It wouldn't be a problem. The next morning they knocked on the door and I explained I had a noon checkout. They came back shortly and pounded on the door saying I needed to come down to the front desk NOW. The pounding and rude tone sent... read more
Business response:
Thank you for letting us know about the rudeness of our front desk staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind him/her our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope you w... read more
Will not stay here again Tv did not work. Called front desk and they said they would be up. Called 1/2 hr later and no answer. Could not leave a message. NO ONE EVER CAME.
Business response:
Dan, thank you for sharing your feedback. We apologize our associates did not assist you with your complaint about the television. We will discuss your comments with our front office team to be more diligent moving forward. We would welcome another chance to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
I needed a place to sleep that was close to my daughters apartment. I picked the wrong hotel and won’t stay there again. Next time I’ll pay an extra $20-$30 a night to stay at another nearby hotel. Was traveling with my two sons and it was frustrating. The entire second floor smelled like weed and the smell overpowered our room one night. Our clothes even smelled like it when we left. The drains in the shower and bathroom sink were missing or just sitting there but broken. The cover on the HVAC unit kept coming open. The pro... read more
Business response:
Thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you and your sons back with us in the future. Sincerely, Hotel Management
The hall leading to our door smelled of smoke. Once in the room, it didn’t smell as bad, but the odor was there. Our bathtub was filled with about 2” of water. At least it was clean water, but that says something about attention to detail for cleaning. Luke at the front desk was actually the best part of our stay. He was very friendly and you can help but smile when you talk to him.
Business response:
Thank you for sharing your review. We are sorry your stay was not to your expectations and regret the issues you experienced. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. On a positive note, we are happy you liked the service delivered by Luke. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidenc... read more
Does play well with others? Took confirmation to desk, was told it was not in their system. Unsure at this time if they actually took the money, if so we paid $60 for one night, certainly wasn't worth that
Business response:
Robert, thank you for staying with us. We are sorry your stay was not a pleasant one and regret the issue you mentioned. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We hope you will consider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Miserable experience Room was freezing. Heater was inoperable. No one answered when I called the front desk. I was miserable.
Business response:
Samuel, thank you for staying with us. We are sorry for the service and maintenance issues you experienced and regret your visit was not a pleasant one. Your comments have been shared with the appropriate teams to improve our service and facilities going forward so we can better serve our guests. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
I was bitten by something in the bed while I was sleeping. I checked out, and the made me pay for the remaining 2 nights.
Business response:
We apologize for the inconvenience you encountered in your suite that led you to leave us earlier than expected. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.