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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nice poop all over the room, even had a horrrible smell.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The whole building stunk, the non smoking room smelled like cigarettes, the stairs smelled like a gym locker room, I booked a bedroom with a king bed and got a room with two twin beds.
Business response:
Thank you for your feedback. We are sorry for not providing you with the suite of your choice. We also apologize for the smokey experience and the issue that caused discomfort. We will follow up on your concerns with our housekeeping team to ensure we are well-poised to serve you better during your next stay. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Apparently a reservation is not what I thought When I arrived they said they were overbooked and we didn’t have a room so my wife me and our toddler were sent away to look for another hotel.
Business response:
Thank you for the candid review. we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
This is not a 4 star hotel. This is an overpriced dive. Enjoying the benefits of a skewed supply and demand curve. To set the tone. Refrigerator only maintained room temperature. Freezer worked. Bathroom door only cleared toilet bowl by a 1/4 of an inch. First room reeked of a smoker. 2nd room just smelled. TV takes 5 minutes to "boot" up if your lucky to get it to successfully boot at all. Just to name a few issues.
Business response:
Thank you for taking the time to share your feedback. We apologize for the concerns you had with your rooms. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Gross -- will not stay here ever again I prefer to stay at inexpensive places, so am pretty knowledgeable of inexpensive yet acceptable. This was neither. The room was grimy and stank of stale cigarette smoke. All my clothing, whether hung in the closet or kept in the dresser drawer, reeked of smoke. The mirrors were filthy. The bathroom was clean so that's a plus. The bed was slanted with a thin, lumpy mattress. I'll never stay here again.
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Rude and uncaring I was spending the night because I have PTSD and some other mental health issues. I just needed a break. My mother checked me in and asked if we could have a noon checkout instead of 11 am. The check in person was very helpful and said she would make note of it in our file. It wouldn't be a problem. The next morning they knocked on the door and I explained I had a noon checkout. They came back shortly and pounded on the door saying I needed to come down to the front desk NOW. The pounding and rude tone sent... read more
Business response:
Thank you for letting us know about the rudeness of our front desk staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind him/her our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope you w... read more
Will not stay here again Tv did not work. Called front desk and they said they would be up. Called 1/2 hr later and no answer. Could not leave a message. NO ONE EVER CAME.
Business response:
Dan, thank you for sharing your feedback. We apologize our associates did not assist you with your complaint about the television. We will discuss your comments with our front office team to be more diligent moving forward. We would welcome another chance to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,941 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.