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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Extended Stay America Hotel Fort Worth - City View is located at 5831 Overton Ridge Blvd, Fort Worth, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk people were professional and pleasant, but they wanted something that needed to be done to be asked again later rather than fixing the problem themselves. The cleaning lacked the thoroughness I would have expected during the pandemic, and nothing was cleaned during my 3-night stay. Perhaps that was understandable during the holidays. The hangers and blanket were missing when I arrived, and there were no working lights by the head of the bed. The stay was nice and quiet.
Business response:
Gaylene, thank you for evaluating your stay with us. We are glad you had a pleasant stay overall. However, we regret not meeting some of your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Everything Was Welcoming & We Were Able To Enjoy Our Stay For The Weekend ❤️🎄
Business response:
Thank you for the four-star rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to this area. Sincerely, Hotel Management
NOT Near the Stockyards Firstly - the staff were wonderful! Polite, accommodating, and efficient. The rest of the stay was not so great. This is clearly a residence to most people in the building. The hallways smelled of weed and old food. There are dogs barking and children playing. There was damage to the bedding, that looked like a cat scratching post. There was hair all over the shower and toilet. The mirror was dirty. No blow dryer or coffee in the room. Also, the headline said “Stockyards”. This location is an approxim... read more
Business response:
Amorey, thank you for reviewing our hotel. We appreciate you pointing out specific items that you loved and also areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.