Extended Stay America - Fort Worth - City View

Business response:

Michael, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Maria, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the mistakes made when servicing your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel M... read more

Business response:

Joshua, thank you for sharing your review. We are pleased you were satisfied with your visit and also with our hotel and its offerings. Thank you once more for your feedback, and we look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Jose, thank you for being our guest. We are pleased if you enjoyed your stay overall and that our location was perfect for your needs. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management