Extended Stay America - Fort Worth - City View

Business response:

Maria, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the mistakes made when servicing your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel M... read more

Business response:

Joshua, thank you for sharing your review. We are pleased you were satisfied with your visit and also with our hotel and its offerings. Thank you once more for your feedback, and we look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Jose, thank you for being our guest. We are pleased if you enjoyed your stay overall and that our location was perfect for your needs. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Tanya, thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel Management