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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From the moment we walked into the lobby it was a horrible experience. The smell of marijuana was suffocating. When we got to the room, the issues got worse. There were no pillowcases on the FILTHY pillows, no bedspread, there was no door handle on the filthy bathroom door, the toilet seat was an oval and the toilet was round, there was hair in the tub and shower, there was clothing in the dresser, there were no hangers, and when we asked for cups and other utensils for the kitchenette we were given 4 paper cups. When we ask... read more
Business response:
Dear Juan, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Don’t go here Crackhead passed out on the floor in the loby only had one pillow in my room said no smoking but the whole hotel smelt like smoke
Business response:
Dear Guest,We sincerely apologize for the experience you had during your stay. Your concerns about cleanliness and safety are important, and we take them seriously. We deeply regret any discomfort caused by the issues you encountered, including the unpleasant odors and lack of proper bedding. We will address these matters with the relevant teams to ensure a better experience for future guests. Your feedback is valued, and we are committed to improving the overall quality of our services and facilities. We hope you will consi... read more
Can’t check in
Business response:
Dear Mario,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-in. Please know that if any issues arise, our front desk team is always available to assist you and ensure a smooth and comfortable check-in process. We appreciate your understanding and are committed to making your stay as pleasant as possible. We hope to have the opportunity to welcome you again in the future.Sincerely,Hotel Management
Horrible First room AC unit was broke. Next one the neighbor next to me had a Loud TV or recording studio was going on till 11pm. Front desk lied and told me there were no more rooms when there were I checked. I had a thin sheet for a blanket. No shower curtain. The neighbor upstairs was running around till about 1AM and started again at 4,5,6AM woke up and found BLACK MOLD on the AC unit vents. This place needs to be looked into it was the worst experience I’ve ever had at a hotel.
Business response:
Dear Guest,We sincerely apologize for the challenges you experienced, mainly due to the maintenance and cleanliness issues that disturb your convenience. Please know that we will address these issues with the respective departments to ensure they are resolved. We understand how frustrating this must have been, especially with the lack of a proper response from the front desk. We take your feedback seriously and are committed to improving our services for future guests. Additionally, your concerns regarding the bedding are in... read more
Worst experience ever! Hands down the worst hotel experience of my life. We were in town for a funeral and got in the night before. Went to the hotel, inside reeked of smoke. We waited for over 30 minutes and no one ever even showed up at the front desk. We called a number we found and eventually someone came down. She then rudely told us they have no rooms. I said I had a reservation and she replied with “ so what I still don’t have a room” we left and called Hotels customer service. They tried to reach out but got no answe... read more
Business response:
Dear Cindi,Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
the tv didnt work and they dont have a maintance person to fix it so i didnt stay there. and they dont seem to care and will never go back
Business response:
Dear Gerald,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the TV issue during your stay and regret that a resolution was not promptly provided. We understand the importance of having working amenities, and we will address this with our maintenance team to ensure better responsiveness in the future. We are sorry that this impacted your stay and appreciate your feedback, which helps us improve. We hope you will consider giving us another chance to provide a more satisfactory expe... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,215 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.