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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After I signed in to a room that was occupied it was down hill from there. The door of the new room hardly opened without force. upon first glance it seemed clean enough but upon inspection counter tops were dirty,nightstand had catsup and something else sprayed all over it. In the bathroom bottom of tub was dirty(due to slow drainage)ceiling had yellow spots of some nature on it and the sink counter had black gunk all over it. The heating cooling system hardly work .Sheets only on the bed no blankets ask for one they were o... read more
Business response:
Dear Raymond, We sincerely apologize for the issues you faced during your stay. The experience you described is far below the standards we aim to provide. We are addressing the concerns you've raised with our team to ensure improvements are made. We truly appreciate your recognition of our staff’s efforts and hope you will give us another chance to offer the quality stay you deserve.Sincerely,Hotel Management
Room was filthy, there were red spots on the sheets right next to the pillow case. White flecks all over the floor like paint, sink was full of debris and furniture was so dirty it could be wiped off with a finger. When I went down to complain was informed they have a no refund policy. Was staying for work because of the threat of an ice storm.
Business response:
Dear Jensen, We are sorry about the unacceptable conditions you experienced during your stay with us. What you’ve described regarding cleanliness and maintenance is deeply concerning, and we sincerely apologize for not meeting the high standards we strive to maintain. We take guest feedback seriously and will address these issues with our housekeeping and maintenance teams immediately. We hope you’ll consider giving us another chance to provide a more comfortable and enjoyable stay.Sincerely,Hotel Management
I wouldn't let my worse enemy stay here!! It should be shut down and restricted. You have roaches and water bugs. Their continental breakfast is a joke.
Business response:
Dear Anita, We are deeply sorry to read about your experience and regret the frustration it caused. Our team is committed to maintaining the highest standards of cleanliness and pest control, and we are taking immediate action to address the concerns you have raised. While we aim to provide a comfortable and welcoming stay for all our guests, we understand that we fell short in your case. We also recognize your disappointment with our breakfast offerings and will share your feedback with our team to explore improvements. You... read more
Book double bed . Turn out 1 bed said no double bed available .
Business response:
Dear Chamroeun, We sincerely apologize for the inconvenience you experienced with your room. We understand how frustrating it must have been to expect a double bed and not receive the room you booked. Please know that we strive to accommodate all of our guests’ preferences, and we regret that we were unable to meet yours during your stay. Your comments are valuable, and we will share them with our team to ensure that future bookings are handled more effectively. We are committed to providing better experiences for our guests... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,215 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.