Extended Stay America - Fort Worth - Fossil Creek

EStella 

on Expedia

3 years ago

Broken toilet seat, broken drawer . No maintenance man in housekeeping on the weekend. The most disappointing one is that there is no double bed even though it’s a double bit on the website . I had to use a sofa bed 

Kaleve El 

on Expedia

3 years ago

Bugs galore!!! This by far is the most LICE infested motel ive ever encountered. And room smells like a mold pit. 

Jarrod 

on Expedia

3 years ago

Need a refund Gave away our room. Didn’t have our room and just told us there’s nothing they could do. We had to go somewhere else. I had already paid and had a confirmation number and we had called ahead twice and spoke with the front desk. 

Danielle 

on Expedia

3 years ago

Was hoping for the best… The staff upfront was extremely nice and helpful! But we unfortunately have nothing else good to say about the hotel. The hallway on the first floor smelled like animal feces and old cigarettes. The smell was so bad that our ten year old was covering his face when passing the “animal room”. The bed had stains on it, we didn’t wanna cause a fuss super late and we try to be understanding that stuff does happen. So we took off the sheet and laid our personal blankets down and slept on top of those. We w... read more

Joel 

on Expedia

3 years ago

When I checked in they required a $100.00 CASH deposit. I have never paid a CASH deposit in the forty years I have been staying in hotels. I happen to carry cash for my trips and gave them the money, but I was VERY UNHAPPY that this was required for me to stay at this hotel 

william 

on Expedia

3 years ago

This place is totally mismanaged. You shouldn't even list it on your service. 1. Trespasser banging on doors at 4:00 AM 2. No room key available entire say, was that way for at least a wk. (per employees) 3. No prior notice of required $100 cash deposit or no room. 4. Door lock did not work 5. Toilet plugged 6. Rude manager, say she didn't need to answer my questions or concerns and threatening to keep my deposit. 7 No room service entire stay. 8 Elevator floor dirty entire stay. Need I go on. 

Sean 

on Expedia

3 years ago

Manager was rude. Hung up on me. Card key had grape jelly all over it. If you book with Expedia you have to put $100 cash deposit down. But, you can’t get your $100 back until 8:00 the following morning after she comes to work to inspect your room. 

Arthur 

on Expedia

3 years ago

This place was full of drug dealers and the service was terrible!! The room had no heat and they couldn’t get it fixed for 2 of the 3 days I stayed there