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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were disappointed. There were no extra towels. The hotel didn’t have an ice machine.
Business response:
Dear Guest, It isn't enjoyable to know that you were not happy during your time with us. Being an extended-stay hotel, all our rooms are fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. Also, we will instruct our front desk team always to keep the stock of supplies ready for our guest's needs. Thank you again for being our guest and for you... read more
Didnt get the room i paid for I paid extra for a room with a pullout bed and when i checked in all they had was one bed and nothing else...they didnt even refund the extra money i paid for a pullout couch bed
Business response:
Lonnie, thank you for posting a review of your stay. We are sorry we were not able to provide you with the suite of your choice and the inconvenience this caused. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We understand your frustration and truly regret disappointing you. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management
The worst It took 30mins to find someone to check us in as there was no one at the desk. We asked to use a restroom, we just drove 12 hrs, and was told they don’t have a public restroom. I’m not public I’m a guest. We ask for a kitchen set and was given 2 pans, 3 cups, 3 plates, no utensils. At bed time we ask for linens for our fold out couch and was told come back tomorrow after 6pm and they might have some because it’s their laundry day. This is all in the fisrt couple of hours. We had to get new keys twice because that w... read more
Business response:
Sharon, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Broken toilet seat, broken drawer . No maintenance man in housekeeping on the weekend. The most disappointing one is that there is no double bed even though it’s a double bit on the website . I had to use a sofa bed
Business response:
Estella, thank you for choosing us. We appreciate you posting your review, as we genuinely value our guest's comments and opinions. We regret not meeting your expectations and are sorry for the outlined issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with the appropriate teams and make sure we prevent such reoccurrences. We are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next t... read more
Bugs galore!!! This by far is the most LICE infested motel ive ever encountered. And room smells like a mold pit.
Business response:
Kaleve, thank you for evaluating your stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again for choosing us and for taking the time ... read more
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.