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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a nightmare! After alerting hotel staff that we would not arrive until about 3 am, we were told it wouldn't be a problem to check in at that hour. Well, lo and behold, no one at desk, no one answered repeated calls for over an hour! We had to leave. It took repeated calls by myself and hotels.com staff to get a refund as they accused us of lying when a check of their security footage would have confirmed our claims. I normally would say nothing if I couldn't say something nice, but I am not a liar and you would think th... read more
Average to less than average The room was mediocre at best and the room smelled like old tobacco despite being "smoke free". They also made a copy of my CC at check in and I had ton"plead my case" all the way to mgt to get the copy back. Very unprofessional and sketchy.
No frills room Thought having a kitchen would be a great savings but there were no dishes, utensils, nothing'. The towels were rough and worn. The room was very small.
Find an alternative The hotel is difficult to access, the room was dirty, the kitchen was not clean, there was not a coffee pot in the room. The toilet was not clean in the bathroom. Overall the room was uncomfortable. For a three day stay, I would have much rather spent an extra 20 or 30 bucks for a better location and accommodations. Price is not everything when planning your choice in a hotel.
Business response:
Amanda - Your review for our hotel was recently brought to my attention. I am so disappointed that the cleanliness of the room did not meet your expectations. Please accept my apology. I met with our staff, and we will be deep cleaning all rooms to ensure that this issue is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
No hangers in closet, no housekeeping during stay, no utensils in kitchen, old, dingy decor
Business response:
Thank you for providing us with details about your stay. I am so disappointed that there were not any hangers in the closet of your room. Please accept my apology. To make sure this doesn't happen again, I am personally checking for hangers in the rooms and restocking, if necessary. I also apologize that our housekeeping policy and kitchen equipment policy did not meet your expectations. We do offer weekly housekeeping, and we offer daily housekeeping for guests with shorter stays for a minimal fee. As well, we have kitchen ... read more
Worst experience ever. Filthy hotel. Rude staff. Will never stay at this place again, or recommend it to anyone.
Business response:
I appreciate you bringing your experience to our attention. It upsets me to hear that you did not enjoy your stay with us do to the cleanliness issues in your room and the poor service you received from our staff. I am sorry for your experience. Your comments were reviewed by the staff, and we are reviewing our cleanliness procedures and customer service standards to ensure that your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our... read more
Choose A Different Hotel! This place is horrible! We thought Fossil Creek would be a decent neighborhood to stay in--we didn't feel safe here at all. Driving in there were a lot of people sitting around the parking lot and staring at us as we unloaded the car, they didn't look friendly at all. Half the cars in the parking lot looked broken down or ready for the junk yard. The hotel is in poor condition: stained carpet everywhere, dead roaches in the elevator, there was huge unpainted patch repair on the wall of our room. Bre... read more
Business response:
I appreciate you bringing your experience to our attention. I am so disappointed to read of the condition and cleanliness issues of our hotel during your stay, as well as the poor service you received from my staff. Please accept my apology. Your comments were reviewed by the staff, and we will be reviewing the inspection and cleanliness procedures for our rooms and common areas to ensure that your experience is not repeated. As well, we will be reviewing our customer service standards to ensure that we are providing helpful... read more
Worst hotel I have ever stayed in! Hotel was under construction the entire time. You had to walk through a construction sight to get to our room. Didn't know they were taking carpet out and replacing until we arrived. Also smelled horrible and was so dirty!
Would not recommend . AC did not work properly., TV had bad reception and the Carpet had been removed from Hallway. Prepaid room was not available .
Business response:
I want to thank you for taking the time to post a review of your stay. It was disheartening to read that your air conditioner was not working properly and that the TV had bad reception. We are very sorry for your experience. In response to your review, I will be working with my maintenance engineers to inspect our rooms and make repairs as needed. Thank you for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.