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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After making a reservation and noted we would not be arriving until 2 or 3 a.m., we were told when we got there there was no rooms available and the system should not have made it reservation for us. So at 3 a.m. in the morning we had no room available! Three other hotels were booked finally found a different Hotel. Front desk was rude about reservation.
Business response:
Heather, we appreciate you taking the time to provide feedback. We are sorry for the reservation issues you encountered, and we were overbooked and unable to accommodate you. We also apologize you did not find our staff members at their best. Your feedback is important to us, and we will use it to improve our services going forward. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The bed was broken old and uncomfortable for my wife and my self
Business response:
Thank you for the feedback. We sincerely apologize for the problems you experienced with the bed in your suite. We have shared your comments with the maintenance team so that they can fix the issue immediately. Our front desk is available to resolve issues, and we sorry we were not aware of the problem as we would have been happy to try and resolve the issue or move you to another suite. We hope to have the opportunity to be of service to you in the future. Sincerely, Hotel Management
We chose this hotel because of location & hotel amenities. The staff wasn’t very informative upon checkin & we had to continue asking for items that should have already been in the room. The cleanliness of the room and items in it was very poor quality. My family will never stay here again, very disappointed.
Business response:
We apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I want my money back because i have never been so unhappy in my life
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
It was horrible i will never stay there agian not desk clerk presnt during chexk in i should get a refund or credit
Business response:
Dear Valued Guest, Thank you for taking the time to rate your stay. Please accept our apologies for the issues you experienced with our front desk associates during check-in. We hope you enjoy the rest of your stay. and please stop in at the front desk if there is anything else we can do to improve your visit. Sincerely, Hotel Management
The room had ants There were ants in the room, on the counter tops, and on the table.
Business response:
George, thank you for being our guest. We are sorry for the issues you encountered in your suite and regret the inconvenience it caused. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.