This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was an undisclosed pet fee at checkin, and then we found a q tip and baby roach waiting for us in the room. Private adult hairs we also spotted in the bathroom.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. It is disappointing to know our pet-fee came to you like a sudden surprise. Our website clearly states of the fee we charge. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Its was very bad ac didn't work
No stay I did not stay. There were no rooms available. My credit card was charged, and I had a confirmation number, but no rooms available. After an hour on the phone, I gave up. The woman at Extended Stay was not helpful either.
Business response:
Dear Robert, thank you for taking the time to reach out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Bas It Not a good stay
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
They where out of toilet paper had to buy my own and no hot Water
Business response:
Thank you for your review. We apologize for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. We're also sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we wish you will see this as the isolated incident that it was. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
The night clerk told us they were full before she checked for my reservation then found it. There was no hot water in the shower but was hot in the sink. They did not have an ice dispenser.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and for the maintenance issue you encountered in your room. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. We have also asked the appropriate team to fix the problem with the shower immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The “grab and go breakfast” is just coffee. Bathtub leaked the entire 5 days, when brought up to the front desk, they seemed like it was no big deal. Leaking in the tub has created mold around faucet and drain. Door knob broke during stay. General up-keep seemed to be lacking.
Business response:
Thank you for choosing to stay at our hotel on your visit to our area. We are sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you again for taking the time to bring these to our attention, and we hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.