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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Happy I booked with hotels . Com while on the way The room guaranteed but since less than 24 hours , the refund has not been made and there were no rooms available. The clerk made several attempts to contact your service and was handed off to Expedia and the phone number your service gave her was bogus. I would like my money refunded
Business response:
Tammie, thank you for sharing your concern. We are sorry for the issue you had due to the third-party website and regret being unable to accommodate you. Unfortunately, financial inquiries on reservations made through a third-party site must be made through them, and we suggest you contact them directly. We appreciate your patience in this matter. Sincerely, Hotel Management
The staff did not know what they were doing, I was going to be charged more when in the contrary I was suppose to get a refund for the night. Never again
Business response:
We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we have shared your comments with our team to ensure a better experience for future guests. Regarding the refund, please reach out to our front desk so they can assist you further. We would love the opportunity to welcome you back. Sincerely, Hotel Management
Business response:
Shanta, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Clayton, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence. Sincerely, Hotel Management
Very dirty with dust and stains in the room all around. Cockroach in a dresser.
Business response:
Texas, thank you for being our guest. We are sorry for the issues you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.