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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ice storm in Fort Worth We were caught in a ice storm so couldn’t get to the motel . I called before thr cut off time for cancellations and the receptionist was rude and wouldn’t help and said it wasn’t her problem. I would have to call Orbitz, so I didn't get a refund and had to buy a room in the town we finally made it too driving on Black Ice.
Business response:
Thank you for sharing your feedback. We apologize for the unpleasant experience regarding your reservation. Unfortunately, changes to reservations booked through a third party, pre-paid website must be made directly through them, including refunds and cancellations. We apologize for the inconvenience, and we hope you will consider staying with us in the future. Hotel Management
Old stinky cheap hotel There was no free breakfast, just coffee if you could get it and some instant oatmeal packets. The hotel smelled like old cigarette smoke. The mattress was old and lumpy. The smoke alarm went off when I turned on the heater and stunk up the room like I was in a fire. Had to sleep in a cold room. It was cheap considering it had a kitchen which was the only upside.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Staff not prepared Elevator was out, staff didn’t inform guests until completely checked in (and paid). I am disabled and was assigned a room on the third floor. No way I could do three flights of stairs. Told the front desk that I could not do it and they would need to find another room for me or refund my money. She refunded my money and informed me I would see it back on my card in 5 business days. Absolutely unacceptable. I had to tell her to call the manager. I was moved to the first floor and put in a room next to the ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unexpected issues with our elevator and for the inconvenience this caused. We are, however, glad we were able to accommodate your request to be on the ground floor. We will use your comments as a training tool so that we do not run into issues such as this in the future. Thank you again for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management
They are crooks I payed for a femsle friend of mine, with a 100$ cash deposit. A man came to her room and was smoking and they kicked my lady friend out. She had 3 more days left, and did not refund my mpmey our my cash deposit.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
You Get What You Pay For I can say that this place was cheap, which was what attracted me to it in the first place. Stayed for a week, felt much longer. Had to go to the desk for everything (towels, coffee maker, kitchen stuff) and even then they were frequently out of stuff. Wifi was down for half the time I was there and was spotty the rest of the time. TV selection and reception was garbage. Did I mention that the place was cheap?
Business response:
We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Needle & Syringe found by bed, horrible smell Our 1st room had a horrible smell. We were moved to another room. That room also smelled, but not nearly as bad. In the oven we found a very cooked brownie with a fork in the pan. In between the wall and bedside table, there was a syringe with a needle attached. This is EXTREMELY dangerous AND gross. It was not hidden, so of house keeping had been thorough, it would have been seen. My children easily found it. The bathroom was also not cleaaned, there was hair in the corners of t... read more
Broken AC Saturday morning the AC broke and I contacted the front desk for maintenance to look at it and she responded ok. After about an hour I called back to check on maintenance status and she told me the maintenance team don't work on weekend but fail to mention it when I original called. I requesting for her to change us to a different room expressing my concerns and she indicated there is no room available. I mention to speak to a manager and she told me no manager or maintenance team working on weekend not even for em... read more
Not worth the money The check in was easy and the young lady who checked me in was personable. The room was OK but the carpets were stained, food was around the base of the stove and dirt behind the toilet. The dining room table was wobbly and unusable. The TV picture was dim and there was no way to adjust it. The fridge had a very loud sound that I had to drown out by running the air conditioner at full blast. When checking out, there was no offer of discounting my stay, just a "we will check on the issues". I emailed Exten... read more
A REALLY NICE MOTEL 6.... Overall the place is ok, but the furniture and linens are old, the floors weren't really clean and highway construction outside was moderately annoying.
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.