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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked in, they told us there was no hot water but the repair man was coming out. The next morning there was still no hot water. The rooms were dirty, one of the beds look like it had already been slept in. There was a pair of pants still hanging in the bathroom from a previous guest. The bathroom was so nasty we did not want to touch anything.
Worst Hotel There was no hot water and the hotel didn’t offer a refund or anything
Business response:
Scott, thank you for reviewing your stay. We apologize for the inconvenience you mentioned. Please be assured that we have discussed your concern with our maintenance team, and we're working with them to fix the problem immediately. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Worse experience ever There was no hot water and the hotel brushed it off as it wasnt a big deal and my rooms heater didn't work. I have yet to hear from the hotel manager as i was promised a response on Saturday and now its Sunday afternoon and nothing.
Business response:
Dear Manuel, thank you for taking the time to share your concerns with your review. We are so very sorry for the maintenance issues you experience that impacted your overall experience. We are even sorrier one of our managers has yet to get in contact with you. Please reach out to us directly at the hotel. We look forward to speaking to you and leaving you with a more favorable outcome. Sincerely, Hotel Management
Poor stay Hotel room window wouldn’t close completely and stuck and it was 29 degrees, heater wouldn’t work or warm up the room, they wouldn’t move us or refund me the night, just 23$$ of the night.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel... read more
Business response:
Anthony, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Wow The lady at the desk was nice. The room however smelled of cigarette smoke. The plug in the bathroom that had hairdryer connected to it, was not working even after hitting the reset button. The furniture was outdated, and looked as though they bought it from a Goodwillnstore. The breakfast advertised, was a bowl of Granola bars. They did have coffee. I would not be staying here again.
Business response:
Martin, thank you for your feedback. Please accept our apologies for the difficulties you encountered during you were here. We assure you that we have discussed your feedback with the concerned teams, and we’re taking appropriate measures to fix the issues you mentioned. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Hallway was dirty and you can smell smoke. 2nd floor is non smoking room but you can still the smoke. Rm 220 is filthy and dirty. There Roaches that I killed inside the bathroom and kitchen.
Business response:
Oliver, we sincerely apologize for the odor and cleanliness issues you encountered while you were here. Your experience is shared with our housekeeping department to review and action. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Business response:
Robert, thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Great staff in a run down hotel. The staff at the hotel is great. They were all very friendly and helpful. They even gave me courtesy laughs at my and jokes which I appreciate. Unfortunately the hotel is old and run down. My room had a peculiar small that I can only describe as minty cheese whiz, the tub/shower was hairier that I would have turned a blind eye to and there was stuff stuck to the bed spread that, I hope, were boogies. I will most likely not stay here again.
Business response:
Thank you for staying at our hotel. Although you liked our service, we apologize for the cleanliness issue you experienced and regret the inconvenience this caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.