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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never even checked in asked hotels.comto cancel! I NEVER CHECKED INTO THIS HOTEL I CALLED THEY STARTED A NEW INCIDENTAL DEPOSOT POLICY WITH ME THAT DAY , THE DAY BEFORE I DIDNT PAY ONW AT AAME HOTEL I TOLD YOUR CUST AWRVICE REP I COULDKNT PAY WAA TOOLD NO DEP BY HOTEL SAME DAY I NEEDED CAMCELLED THE RESERVTAION GHE AGENT DID NIT CANCEL IT !!
Business response:
Dear Kaylee, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience you experienced with the incidental deposit policy and reservation cancellation. Your feedback is concerning, and we understand the frustration caused by these issues. We will review our procedures to ensure a smoother process for our guests. If you have any further concerns, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,H... read more
checked room was decent. I put up a $100 cash deposit. Got up went to see complementary breakfast. grabbed 2 coffes for my wife and i and 2 instant oatmeals and 2 granola bars 2 empty cups cause they didn't have any bowls. So the clerk at the desk told me i better be grabbing stuff for other people and not just for myself. i went to check out had to call their office phone a lady answered asked what i wanted i told her i needed to check out she said just drop the key in the box and they would take care of it. I said i need m... read more
Business response:
Dear Dakota, Thank you for your feedback, and we apologize for any inconvenience you experienced. Regarding the deposit, please be aware that it often takes a few business days to refund your account, as is standard practice in the hospitality industry. We value your understanding and patience. We'll also take note of your comments about breakfast service as we continuously strive to improve our guests' experiences. Thank you for choosing to stay with us, and we hope to serve you in the future better.Sincerely,Hotel Manageme... read more
Overwhelming cigarette smoke and no hot water Although the size room and cleanliness of the room was acceptable the gagging cigarettes smell kept me from sleeping all night. I turned the AC way down to try and control the smell but then it was too cold to sleep and the room had only one super thin sheet and one thin blanket. Finally there was no way to get hot water on the shower.
Business response:
Dear Rebecca, Thank you for your recent review of your stay at our hotel. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to ... read more
Filthy
Business response:
Dear Erick, Thank you for being our guest and appreciating our location near the airport. We are dedicated to providing every guest with a fresh, comfortable, and clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management
No frills stay! The location of this hotel is not ideal. The back side of the hotel borders a parking garage and bar which makes for a high noise level and unwanted taunting by intoxicated patrons. The room itself did not have a shower curtain nor was one available on property. The TV was missing cable cord and therefore unavailable. It is definitely a no frills property.
Business response:
Dear Guest, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
You get what you pay for: Way Outdated No basic amenities (ie no hair dryer, no shampoo/conditioner, etc),
Business response:
Dear LEO, Thank you for commenting on your recent experience at our property. We regret you were not entirely satisfied with the quality and condition of our accommodations. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We have shared your comments with our te... read more
You got a remember when you’re staying at an extended stay America, you’re probably staying with people who live there. No judgment, just something to bear in mind.
Business response:
Dear Russell, Thank you for sharing your experience. We appreciate every feedback, as it will assist us in improving our guest experience. We hope we will have an opportunity to host you when your travel brings you back to our area.Sincerely,Hotel Management
My tv was busted. The front desk had no idea nor could they accommodate a change of tv or room. For the area I would just expect it to be a little nicer.
Business response:
Dear Matthew, We apologize for the inconvenience you experienced with the TV during your stay. We understand the importance of a comfortable and functional room. Your feedback is valuable; we'll use it to improve our services. While we strive for excellence, we hope you consider giving us another opportunity in the future to provide you with a more satisfying stay.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,773 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.