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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast as advertised and not a "breakfast" What "Free Breakfast" as advertised? I spend 3 nights and the only breakfast with coffee and/or hot water. The staff stated the delivery for muffins is behind, so there isn't any breakfast currently. Where is the solution? Have the manager or owner go get some. Secondly, you (manager/owner) would be disappointed if I advertised a Free Breakfast and that meant a muffin and coffee when you found out; you know you would. That is a "limited continental breakfast". False advertisin... read more
Business response:
Andrew, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
DISGUSTING terrible. Very expensive. There was blood, nail polish, stains everywhere. Due to low staffing, they were not able to change our sheets. There was hair from the people before us in our bed sheets
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
There was trash in the room, this place was disgusting. Employee couldn’t even check me in, took over an hour to get in to a terrible room.
Business response:
Jett, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Not the best hotel I’ve stayed at. The towels and wash clothes all seemed stained and dirty. The bed felt more like a full than a queen. The customer service desk attendant in the morning of Wednesday the 23rd was really nice.
Business response:
Shante, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your time with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We regret not meeting all of your expectations. Thank you again for your feedback, and we hope to see you again soon. Sincerely, Hotel Management
Very dirty and very nasty
Business response:
Maria, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department to ensure that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Hotel Management
Very dirty, lock on door was half way off, sketchy people hanging around late into the night. Did not feel safe. Staff unfriendly and not very helpful. If you want a crap place to stay this is it.
Business response:
Denise, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The staff was very friendly and the building/grounds were fine. Abundant parking. Location is very convenient to restaurants and shopping. However, our room had a horrible smell and was infested with roaches. Our linens and towels were dirty. When we asked for a refund, we were given a song and dance between Expedia and Extended Stay, each putting the responsibility on the other. it was a $500 lesson in bad business practices.
Business response:
Maria, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerel... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.