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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never staying at any Extended Stay Hotel again! Worst hotel experience I've had in a long time. Upon checking in, the front desk lady asked for my son's ID.. even though I was the one who purchased the room. She said it was hotel policy for every hotel, which is a lie. Secondly, our parking spot area smelt like urine. Drunk people walking around. People pulling up in parking spots bumping loud music at night. Getting into the room was probably even worse. I found some pubic hair on my pillow. We had a rusted looking refriger... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your visit was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide Sincerely, Hotel Management
The room after some hours smell a lot like dog
Business response:
Juan, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
My room stunk a very bad body odor the sheets were dirty The parking spaces were to small .can hear ever step of the person above me.not happy at all with this place
Business response:
Leon, we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Also, we sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this pr... read more
Cheap but uncomfortable Waited about 10-15 min for the staff to come back to desk so I could check in. We had requested two rooms together - had teenagers in one - they had us on completely different floors. The outside had a lot of trash. The bed was super uncomfortable - husband and myself had backaches after one night there. Cheap - but ya get what ya pay for.
Business response:
Sandra, thank you for taking the time to share your concerns. We are disheartened to know about your experience and apologize for our associates for not being present at the desk upon your arrival as well as for the cleanliness issue. We will discuss your comments with our front office and housekeeping team to be more diligent. We also regret not being able to provide you with the suite of your choice. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service. Sincerely... read more
Yucky Not clean ...dingy...first room wasnt even clean from previous guest 2nd room was barely clean .. ac did not work properly ...we left early didnt want to stay anymore than we had to
Business response:
Amanda, thank you for being our guest. We sincerely apologize for the issues you encountered in your suites that led you to leave us earlier than expected. We will relay your comments to our housekeeping and maintenance teams in an effort to enhance our accommodations. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
would not recommend room service tried opening the door at 9:30am after i told them no thank you. check out isn’t until 11, so it woke my friend and i up
Business response:
Jack, thank you for being a guest at our hotel. We apologize that one of our associates from the housekeeping team disturbed your sleep. We are sorry and assure you to utilize your comments so that such instances are not repeated. We hope the other aspects of your stay were pleasant and that you as well as your friend will allow us to host you both in the future. Sincerely, Hotel Management
Property was not up to our
Business response:
We appreciate you choosing our hotel for your visit to our city. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Smoke-free
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,768 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.