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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The office staff somewhat rude and not very helpful When you go to the office you could stand there an indefinite amount of time before the ladies are willing to stop communicating with each other and actually help Demetrius however at night was great that's who you'd want to talk to if you needed help he was awesome did his job well the man cleaned outside also wonderful very sweet 2 ladies at the front desk rude as h*** not helpful Also if you have anything worth anything please do not leave them in the room because if you... read more
Business response:
Dear Christie, Please accept our apologies for not meeting your expectations. We aim to provide every guest with an exceptional stay, and we regret this was not your experience. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback.Sincerely,Hotel Management
The room was clean and comfortable. There was a lot of confusion at check-in. I was given a room that was occupied. We found it occupied after carry over bags up stairs and attempting to enter the room. I then had to go back to reception and get another room. The process added 35-40 minutes to the check-in process. Also, the website states breakfast is included. Breakfast is actually coffee and wrapped granola bars. Not what I would consider breakfast.
Business response:
Dear Thomas, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. Also, we are sorry our breakfast did not meet your expectations. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Property was very secluded (& quiet)
It was good. I just stayed one night but would stay here again
Good location, below avg accommodation. The room was in need of a make over. It seemed worn and dated. There was an unusual cold snap but no extra blankets in the room, we asked and both were left in a pile on one bed. The free breakfast consisted of coffee and granola bars, this is not breakfast. Location is good but would probably not stay there again.
Business response:
Dear Rachel, Thank you for being our guest. Please accept our apologies for not meeting all your expectations. Your feedback is important to us, and we have noted the issues you mentioned, and they will be addressed adequately by our concerned team on a priority basis. We would have loved doing it if we had the opportunity to change your experience while you were here. Considering our location, we again request you to give us another chance to serve you, and we promise it will be better this time. SincerelyHotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 4.2 star rating with 1,389 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.