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Extended Stay America - Fort Worth - Medical Center

4.2
  • Hotels
  • Fort Worth, TX

About this business

HospitalityHotels

Location details

1601 River Run, Fort Worth, TX, 76107, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.21,389 reviews
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Rashad's profile image
Rashad 
2 years ago

Very Disappointing There was no one in front when I arrived in the afternoon. Waited awhile before saying hello is there anyone here!? The lady came to the front with an attitude as though I was interrupting her. There was stains on the sheets and multiple outlets didn't work in the room. Everything else was fine. The cleaning service was excellent and very friendly. 

Business response:

Rashad, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you outlined and take the necessary actions to elevate our service levels. We hope you will return to experience our hotel as we would have liked you to during thi... read more

Catherine's profile image
Catherine 
2 years ago
Rahat Ullah's profile image
Rahat Ullah 
2 years ago

No that good the thing was not working Microvawe Coffe maker Breakfast worst 

Alex's profile image
2 years ago

Business response:

Alex, thank you for your candid evaluation. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Amy L's profile image
2 years ago

The staff was friendly. The room was not fully cleaned and there was garbage on the staircase leading to our room. The kitchenette had nothing to cook with provided. Nicely shsded parking and very quiet. 

Business response:

Amy, thank you for the candid review. We are glad you were pleased with our well-kept accommodations and that you enjoyed the service our associates delivered. However, we are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, a... read more

Bobby's profile image
2 years ago

Room floors were not clean and appeared to not have been swept or vacuumed for sometime. 

Business response:

Bobby, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Byran's profile image
2 years ago

Staff was super friendly and very helpful. 

Business response:

Christina, thank you for choosing Extended Stay America and sharing your experience. We are glad you enjoyed the relaxing atmosphere and the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We are also delighted to learn that you were pleased with our well-kept accommodations. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

CHRISTINA's profile image
CHRISTINA 
2 years ago

Great place to get some peace and quiet. It was nice and clean and peaceful. Customer service was also A1. 

Business response:

Christina, thank you for choosing Extended Stay America and sharing your experience. We are glad you enjoyed the relaxing atmosphere and the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We are also delighted to learn that you were pleased with our well-kept accommodations. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Bobby's profile image
2 years ago

There were roaches and the pet potty area had old dried poop everywhere 

Business response:

Bobby, thank you for choosing our hotel and taking the time to share your feedback. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management 

Frequently asked questions about Extended Stay America - Fort Worth - Medical Center

How is Extended Stay America - Fort Worth - Medical Center rated?

Extended Stay America - Fort Worth - Medical Center has a 4.2 star rating with 1,389 reviews. 

When is Extended Stay America - Fort Worth - Medical Center open?

Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.