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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible The room was a wreck with trash scattered in the room and around the premises. The dirty sheets were mounded on the bed. Horrible!
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. We sincerely apologize for the condition of your accommodations, as this does not reflect the standards we strive to uphold. Guest comfort and cleanliness are top priorities, and your experience clearly fell short. Please know that your feedback will be carefully reviewed to ensure improvements are made. We appreciate your patience and hope you might consider giving us another opportunity to provide a stay that meets your expectations. Sincerely, Hotel Manag... read more
Keep your expectations low I was looking for an affordable no-frills extended stay hotel while in town for a tattoo appointment. I'm low maintenance and adaptable so my experience was generally fine, but I wouldn't recommend it to anyone else. They were having housekeeping issues so they couldn't guarantee my room would be ready on time, there were no dishes available to use in the in-room kitchen (despite having a sign on the kitchen counter saying there were), the water pressure for the shower was very weak, and the carpet... read more
Business response:
Dear Guest, Thank you for sharing your experience. We appreciate your understanding and patience during your stay. Efforts are continually made to improve our services and address concerns like housekeeping and room readiness. It’s good to know you felt secure and that the accommodations suited your basic needs. Your feedback is valuable in helping us enhance the overall guest experience. We hope that despite some challenges, your visit was comfortable and that you will consider staying with us again in the future. Sincerely... read more
The room I stayed in had tore up carpet, a hole in the wall, the exhaust fan cover in the bathroom was missing, there was a dirty used wash cloth in the bathtub, the bed was uncomfortable, the pillows were thin(only 3) and bedding was extremely thin as well.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the condition of the room and the discomfort you encountered during your stay. This falls short of the quality and care we aim to provide. Your concerns have been brought to the attention of our management team for immediate review and correction. We appreciate your feedback, as it helps us focus on areas needing improvement. We hope to have the opportunity to deliver a significantly better experience should you consider staying with us again in th... read more
I want to start off by acknowledging the great customer service I got. Nothing against the staff but with that being said… After checking in and going into the room I knew I couldn’t stay. It was clean but still felt dirty and smelt of cigarettes and I was in a non smoking room. I washed my hands in the sink and it clogged. I didn’t even want to sit on the bed. All reviews were good so that’s why I booked cause I just needed one night to stay in Fort Worth thinking it’ll be fine. After an hour I found another hotel and left.... read more
Business response:
Dear Guest, Thank you for taking the time to evaluate your stay and for sharing your feedback. We’re pleased to hear that the service provided by our team left a positive impression. That said, we regret to learn that other aspects of your visit fell short of expectations. We aim to provide a clean and fresh environment, and we’re sorry this was not reflected during your time with us. Your comments regarding the room condition, the scent, and the sink issue have been noted and will be shared with the appropriate teams. While... read more
The sink had hair in. Black mold on bathroom wall. Drug activity outside in the parking over priced asked for a refund was told no I didn't even stay in the room the pictures on the website are fake
Business response:
Dear Guest, Thank you for taking the time to share your impressions. Guest observations are always taken seriously and help guide efforts toward continued improvement. While your experience was not what you anticipated, steps are in place to ensure the property remains safe, clean, and aligned with expectations. Our teams regularly evaluate both service and presentation standards, and your comments have been shared for further internal review. We understand how important trust and comfort are during any stay, and we hope to ... read more
We left a day early early we really need a refun No soap seen.dirt in bathroomno blankets it w a pur anniversary
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay, especially on such a special occasion. We deeply regret that the bathroom cleanliness and missing amenities, such as soap and blankets, did not meet your expectations. Your satisfaction is important to us, and we are addressing these concerns with our housekeeping team. We appreciate you bringing these issues to our attention, and we will share this with our team. We truly appreciate your input and hope to provide a much-improved experience o... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.