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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was overall clean & staff was friendly. The only bad thing experienced was the smell of weed that permeated the 3rd floor. I presume someone was smoking in their room. It never dissipated. Our room smelled of cigarettes, but I realize that smell can be difficult to remove.
Business response:
Dear Guest, we appreciate you choosing our hotel and taking the time to share your concerns. Although you found our suite clean and staff friendly, we apologize for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. We will share your feedback with our team to prevent such problems. We hope you will stay with us another time so we can provide you with a mor... read more
Ok
Business response:
Dear Vincent, thank you for choosing Extended Stay America. We are glad that everything went well during your stay. It is important that your stay is as comfortable and carefree as possible. We look forward to having you back soon.Sincerely,Hotel Management
I enjoyed the spacious rooms
There were cockroaches and the entire place wasn’t very clean. The room wasn’t cleaned we arrived.
Business response:
Thank you for taking the time to give us your feedback. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your room. Our p... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,519 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.