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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant front check in and out of hotel. My room was clean, spacious and everything was comfortable for the stay. Complimentary breakfast oatmeal options, muffins and granola with coffee available in mornings.
Business response:
Geraldine, thank you for sharing your experience at Extended Stay America. We are glad everything went great during your visit and that you liked our complimentary grab-and-go breakfast. We are also delighted you loved your spacious and well-kept suite and the service provided by our front desk staff. Our associates work hard each and every day, and they will appreciate your compliments. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Everything except housekeeping- it isn’t my Jon. Someone else will do it. . . Not! Cabinet door was ready to fall down. Gentleman said he would tell maintenance. . . Not!
Business response:
Jamie, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
no early check ins it was a OK stay, there is no leeway in the 3pm check in. we had a 430 event across town and would have liked to check in a little early just to wash our face and change shirts before we headed out and it was 3 before they they would even start the process.
Business response:
Terance, thank you for your candid review. We are happy to learn that, overall, your stay was enjoyable. We would, however, like to apologize for the disappointing aspects of your stay. We regret not being able to grant your request for an early check-in due to our high occupancy during your visit. We are grateful for your patience, and we hope to have another opportunity to host you whenever your travels bring you to the area. Sincerely, Hotel Management
The lady at the front desk was nice. Even though the elevator was down and my room was on the 3rd floor it was no issue. My room was clean and spacious i would stay again
Dirty & disgusting
Business response:
Travis, thank you for evaluating your recent stay with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Ma... read more
Not Google parking... no dishes, utensils, cups, coffee, ice bucket.....nothing but 2 small towels, 2 face cloths, and 2 wash cloths.
Business response:
Kevin, thank you for being our guest and sharing your review. We strive to provide guests with all the comforts of home, so we were disappointed to hear that our hotel's amenities did not meet your expectations. Your remarks will help us continually improve our service and available amenities. Please know that in-room amenities such as hairdryers and toiletries are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope ... read more
Nothing
Business response:
Desmond, thank you for being our guest at Extended Stay America. We strive to provide our guests with a comfortable stay, and a rating like yours serves as an encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,519 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.