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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was hair all over the bed, the mattress had mold all over it and it smelt awful.
Business response:
Dear Rene, We are sorry to hear about the condition of your room. Cleanliness and comfort are top priorities, and we regret that we fell short during your stay. Our housekeeping team will address your feedback to prevent such issues in the future. Thank you for bringing this to our attention. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
If your not checking in to live there it's not a place for travelers!!! I had to take my on trash out! They told me I couldn't get clean after my 4th day I had to be there 7 days to get clean ones! I don't recommend this place to nobody!!!!! The staff was very pleasant. Carpet filthy must keep some type of shoes on!!! Housekeeping is not really cleanly!! I had to clean myself!
Business response:
Dear Shanpai, We apologize for the inconvenience you experienced during your stay. Our cleaning policy is designed for extended stays, but we understand how it can be inconvenient for shorter visits. Your feedback regarding the cleanliness will be shared with our team to improve our services. We appreciate your kind words about our staff and will work to ensure a better experience in the future. Thank you for your feedback.Sincerely,Hotel Management
Me and my family booked a 5 night stay and let me tell you the first room they gave us was disgusting they didn’t even clean it then they gave us a second room and that wasn’t better at all. The “ sofa bed “ was gross and smelled nasty!!
Business response:
Dear Carmen, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered in both rooms during your stay. This is not the standard of service we aim to provide, and we regret that it negatively affected your visit. Your feedback is important to us, and we will address these concerns with our housekeeping team to prevent future occurrences. We appreciate your understanding and hope you might consider staying with us again for a better experience.Sincerely,Hotel Management
There was nothing to like about this hotel. First was never told we needed $100 cash deposit second they had not clean towels or sheets ready. Third the hallway and room smelled I had to go out and buy plug-in so it smell decent. Fourth the rooms were disgustingly dirty with old chip and blood stains on the pull out couch mattress. Would never suggest staying here.
Business response:
Dear Ernest, Thank you for your feedback. We sincerely apologize for the numerous issues you encountered during your stay, including the unexpected deposit, lack of clean linens, and unacceptable cleanliness. This is not up to our standards, and we are immediately addressing these concerns with our team. Fresh linens and towels can be exchanged at the front desk upon request, and we regret if this was not communicated to you. Regarding the deposit, we strive to communicate this clearly during check-in and also post it on our... read more
Not ideal There were french fries left on the floor from previous tenants. The carpet looked like a toddler had a field day with paint. We were told the dryer was broken so our bed wasn't fully made. The front desk staff was doing the best they could with the resources they had and were friendly under stress. When we came in for our 3pm checkin at 3:30 there were several people waiting to check in because of the dryer issue and I'm assuming short staff.
Business response:
Dear James, We sincerely apologize for the cleanliness issues and the inconvenience caused by the broken dryer during your stay. We regret this impact on your experience. We appreciate your understanding of our staff's efforts under challenging circumstances. We are addressing these issues with our respective team to ensure such incidents do not occur in the future. Your feedback is essential in helping us improve, and we thank you for bringing this to our attention.Sincerely,Hotel Management
Trash flowing out of the trashcan was never changed cigarette butts all over the ground. We walk into the front entrance lobby. And inconveniently was charged an extra hundred dollars deposit even though I had no dog or cat or animal whatsoever was just randomly decided because I used Expedia to charge me $100 cash deposit so I actually had to run back to out to a ATM and get $100 cash then smell like cigarettes and dog ass There I decided to leave and get my hundred dollars back, which was more than the room cost
Business response:
Dear Michael, We appreciate your feedback and regret the inconveniences you experienced during your stay. Please accept our sincere apologies for the issues with cleanliness and the deposit. This does not align with our standards of service, and we are addressing it internally to prevent recurrence. Your satisfaction is important to us, and we invite you to return for a more enjoyable experience. Your feedback helps us improve, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Mana... read more
The place smelled of stale marijuana smoke. The tub was nasty. Only 3 flat pillows for 2 guests.
Business response:
Dear Roy, Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay. Your comments regarding the unpleasant aroma, the tub's condition, and the pillows have been noted and will be addressed with our housekeeping team. We strive to provide a comfortable stay for all our guests, and we regret that we fell short in your case. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.