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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sofa bed was extremely uncomfortable. Had a bad experience with another guest who was drunk and entering the building when I was late one evening.
Business response:
We are sorry for the issue you encountered with the comfort of your bedding and for the inconvenience you experienced with other hotel guest. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
Business response:
Kassie, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Nasty
Business response:
Kenneth, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Unique, I'll say that The pleasant room layout and clean appearance welcomed me. However, there was not a plate, bowl, cup or utensil in the room. No coffee, not a bottle of water, nothing. And if you want ice, you better come early enough to freeze it in the two ice trays provided. The friendly manager reports there is not an ice machine on the premises. The "Grab and Go" breakfast is three granola bars, instant oatmeal and coffee. At least there was coffee.
Business response:
Thank you for sharing your candid evaluation. We’re sorry for not living up to your expectations and regret the inconvenience it caused. We would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope ... read more
Horrible stay Don’t wate your money!, uncomfortable bed, dirty towels, would never consider staying at this place again!
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
never again!!!!!! :( no one is at the front desk and I waited and waited till I went to look for some one. when she finally came to the desk and we finished our business I went up stairs to my room and the room keys didn't work I was loosing so much time because we had to be somewhere that my wife went looking for the front desk girl cause she was not at the front desk that I had to change my clothes in the hall way finally I had enough and I did not want to be late for my engagement so we left with out getting the keys fixe... read more
Business response:
Matthew, thank you for taking the time to review our hotel. We are sorry for the difficulties you experienced during your stay and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you and your family with a better experience. ... read more
Business response:
Anita, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
They turned me away. Said they were overbooked. I better get a refund!
Business response:
Gayle, we are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to o... read more
Business response:
Kristina, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.