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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst ever Booked a queen, got a full Something was going on in their electric room causing a jack hammer sound, when asked clerk said sorry its not as loud on the other end. Trash in room when we checked in. Bathroom floor was sticky. Trash constantly in hallways and elevator. Entire floor smelled like fish, when i asked about it, was told maybe someone was cooking. On a positive note, everyone was very pleasant and polite.
Business response:
Scott, thank you for your review of our hotel. We are sorry for the noise and reservation issues you faced while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We also apologize for the cleanliness issues and the uncommon smell you encountered while you were here. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We will also follow up with the team to ens... read more
The room had a horrible smell and the Inn is dirty.,
Business response:
Joann, thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We are sorry for this unpleasant experience and hope you will give us the chance to make i... read more
30 + minutes to check in due to system down and clean was never clean next day after first day stay 10 minutes to open the order wemtcrry to check in late arrived
Business response:
Thank you for staying at our hotel. We are sorry for the inconvenience caused at the time of check-in and regret the cleanliness issue you had in your room. We have shared your feedback with the housekeeping team so that we can improve our future guest's experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I paid and left didn't even stay here the full time. Bathroom was not stocked properly. I would have asked for my money back but had stayed an hour before deciding to leave. No Soap, No tub stopper, Remote for TV didn't work sheets smelled of smoke, room smelled like pet urine. Not cool at all for what i spent. I actually sat on bed and it came off the floor. So we went and spent more money somewhere else.
Business response:
Please accept our apologies for your unsatisfactory experience at our hotel. We appreciate your candid feedback and apologize that we were not able to meet your needs during your stay. Feedback like yours is invaluable to make necessary improvements. We are reviewing procedures with our staff in order to prevent similar circumstances from being repeated. Our entire team genuinely cares about providing a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit. Sincere... read more
The property was very short staffed and rooms were not available at the designated time. The room was very old and outdated and not clean. We have to go to the front desk to get kitchen items and then were just given what they had left. Hotel was very disappointing for what we paid.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Smells like cigarette smoke, there was blood stains on the mattress, sheets and pillows had a moldy smell to them, and there are loud noises coming from a compressor that will keep you up all night.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and noise issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
alot bed bugs... my childs have alot bites on all the body
Business response:
Dear biancadominguez, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.